ComplaintsforKeystone Property Management
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 12/13/22 the manager left a note stating that they entered my apartment to allow a professional to treat it for bugs. I requested the service, and it was completed 12/06/22. The service was completed 12/6/22. On 12/13/22 my apt was reentered with no prior notice. There was no need to reenter and no notice about a second service. This is violating my right to privacy. I feel violated. This is an unprofessional method that I do not want to happen again. I believe this issue along with other issues that are unprofessional handling tenants that deserve protection and privacy. One more incident (10/13/22) is regarding tenants that have dogs and allow dogs to defecate in private areas that should be the tenants privilege to enjoy. Some tenants feel that others do not have the right and are intentionally depriving me of my personal space. I do not take this lightly and again feel violated, my rights to live at this apartment place is being disturbed by unfair and intentional acts. This act and others are committed by a neighbor who is committing things that are intimidating and are difficult to punish for. They come from a selfish tenant that is allowed to continue committing acts that cause a person to live uncomfortably. A tenant should have the benefits to enjoy living just as others because we pay to live here. I am a faithfully paying tenant. This needs to be brought to the attention of corporate managers and I want a fair chance to live here if I pay to be there.Business response
12/14/2022
Hello, We cannot find *********************** in our system and have no indication of the property in question when reading the complaint. This person does not live in our community and must have made a mistake when filing the claim. Please send over additional information or remove them from our account. I will be sending this over to our account specialist.Customer response
12/15/2022
Harbor Pointe Apartments
Business response
01/09/2023
This property is owned by Keystone Management in Greensville **, Monarch Investment & Management group does NOT own this property. Plesae remove it from our BBB account and close.Customer response
01/09/2023
Complaint: 18571023
I am rejecting this response because: resubmit the complete to Keystone Management
Sincerely,
***********************Customer response
01/17/2023
************************************************************************Initial Complaint
01/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Received a car January 1st as a gift, parked it in the visitors spot. The leasing office has been closed since Christmas Eve. I emailed them letting them know that i needed a parking pass and i was currently parked in visitors. Come January 3rd and I finally get an email back saying to come and get one. Walked outside and my car wasn't there. They said it was towed for not having a pass, how in the world was I supposed to get one when the leasing office has been closed for the past 2 weeks? Im 100% sure they do business under the table with the towing company who snagged my car, g vegas towing. Again i was in the VISITORS PARKING LOT.Initial Complaint
09/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I put a deposit on property i didn’t want anymore they kept changing my move in date i felt like something want right so i told them i didn’t want apartment anymore they said i couldn’t get my deposit back i didn’t sign any papers anything
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.