Business ProfileforTyre Realty Group, Inc.

My experience with Tyre Property Management has been subpar. While there are specific agreements in place, the company fails to adhere to its own standards. When questioned, they seek to place blame elsewhere. I have found that they lack integrity and the ability to effectively communication when emotions are high. They seek to dismiss your concerns and refuse to acceptable accountability for their negligence. They were negligent in ensuring that the tenant did not smoke on the premises, failed to repair issues for the prior tenant, failed to properly inspect the property in accordance with their own policy, and retained possession of the key despite making to appear that all keys had been transferred. Further, they muddy the waters by attempting to provide recommendation related to the sale of the house rather that focus on the nature of the relationship, which was property management. Separate and apart from this issue, they attempted to charge me over $800.00 of services that had not been approved. I had to provide proof of documentation that it was not approved. In recent conversation, the rep shared that there was another situation in which my house was painted, and it was not approved. The individual state, we didn't bring this to your attention, we just ate the cost. Again, this is mismanagement and should not have been brought to my attention. The conversation was positioned as if they had done me a favor. Now they are sending me a bill for $157.75 to rectify the issues cause by my tenant. In my experience, there has been a serious mismanagement of my property in which there are questions related to a breach of contract and ethical behavior. If I could give them zero stars, I would. Again, this has been my experience.

What Ms. ******* fails to mention is-

We have managed her property for 6 years, we had only a 2.5% vacancy rate. Her operating expense ratio of 15.8% is far below the standard of 30-40%. 65% of the 15.8% expense was management fees leaving less than $5200 in repairs over 6 years. This included quarterly pest treatments and move-out/ move-in punch lists for 3 different tenants. We had a 100% collection rate on all rents over 6 years and we increased her rental income by 17% over that 6 years.

In response to the comment about us charging for an $800 unapproved repair AND the additional situation, "the rep shared" ... this is one and the same issue. Our property manager had a death in her immediate family at the time she approved a painting invoice for this home and she failed to get the owner's approval ahead of time. Technically, the painting that was done, was necessary but our internal protocol was not followed, Tyre Property paid the invoice, not Ms. *******. At the time of the incident, this was discussed with the owner.

The business is once again, dancing around the issue at hand. The facts are that these are two separate events.
On August 22, 2019, Ms. ***** reached out to me via email to discuss move in inspection report. In her professional opinion, she felt that the yard needed landscaping and provided a quote of $200.00. Additionally, she provided an inspection report regarding other relevant issues. At that time, I requested that she hold on any additional expenses and agreed to the replacement of the ceiling fan. Per Tyre Property Management's policy, the owner is to approve any charges over $200.00. I emailed ****************************** regarding my concern September 2019. Per the monthly statement, dated July 2019 - September 2019 I was charge $171.01 for lock replacement, $80.00 for lawncare, $100.00 for cleaning and maintenance, $825.00 for turnover, $195 for repairs. This left me with $80.44 of income.
What Tyre Property Management is referring to is whenever his team painted my house without authorization and thus were responsible for the cost of $1,500 associated with it. I was not made aware of this until my most recent complaint. During this process, the representative shared that the team ate the cost because it was their fault and didn't even make me aware of it. Again, this speaks to internal mismanagement.
When I shared my concerns, the representative tried to redirect my attention to other benefits that I received. This is telling based on the margin that was reported in the response, which is, in fact, irrelevant. In a recent text message exchange, the representative indicated that I shoulder the burden of smoking in the same fashion I did for allowing the tenant to have a pet. The difference here is that I approved the pet. The agreement is very specific about not smoking. Beyond that, the representative allowed the tenant to stay in my home for more than 20 days without paying and following the proper protocol for eviction. Also, the team failed to notify me that the tenant had not paid. It was not until I called on the 15th of March that I was informed that they had made a payment arrangement of March 17th without my knowledge or approval. Again, the payment is due on the 1st of the month. By the 15th, one is able to pursue eviction.
The representative contends that inspections were completed in accordance with company policy. If an inspection was completed in July 2021, the smell of smoke, missing smoke detector and holes that had been patched would have been noted. Further, if the company painted as alleged, why where there several holes that had been patch and not painted. It should be noted that the tenant made the team aware of these issues. A second inspection should have been completed in January 2022; however, that did not occur.
Finally, it should be noted that the company is now seeking reimbursement of $157.00 for bringing the property back to standard. It should be noted that the company maintained keys to my property until Sunday April 4th when they were handed over to my realtor. In speaking with a member of the team, I learned that the representative was in possession of an additional key and entered my property on Monday, April 5th to determine if there was a smoke smell. This was because other representatives denied that the house smelled like smoke and apparently this individual has a keen ability to smell.

We hate Ms.******** is so dissatisfied with the 6 years she allowed us to manage her property. We wish her feelings had been brought to us Years earlier. All of the situations noted above were communicated and discussed with her and settled and she continued to allow us to manage her property.

While we managed her property for over 6 years Ms.******** averaged $866 per year in property maintenance. Unfortunately, there are costs associated with owning a rental property and sometimes tenants do damage that has to be rectified/resolved above what the tenant's security deposit can cover. This is one of the negative aspects of property management and an unfortunate risk all property owners make when choosing to rent their homes.

Occasionally tenants are late with rents, however, Ms.******** received 100% of all rents due to her during the 6 yrs of management by our company.

Ms.******** has decided to no longer rent her home and is currently in the process of selling.