Business ProfileforPhysicians East, PA

On August 4, 2023, I had an appointment with my doctor for my annual physical. I was having the physical because it was my last day on my job and I was getting all my medical work done. While at my physical my physician recommended a ** scan. I advised her that it had to be on that day, because it was my last day of work. Her nurse came back and told me that they could not do the scan on that day. I told her that was fine I would wait the 90 days until my new insurance kicked in because it was my last day on my job and the last day of my insurance. She went to check with someone and came back and told me that we could do the ** scan on Monday and the insurance would pay. I asked her if she was sure because I could wait 90 days until my new insurance kicks in and I did not have money to pay for a ** scan. She went back and spoke with whoever was giving her the information. She came back and said they told her as long as I came in on Monday and did not reschedule Monday's appointment the insurance would pay. She advised me to just call before I came in on Monday to verify the information again. I got up first thing Monday morning and called. I explained the situation to the person who answered the phone. She said it was showing a zero copay. As per the attached, my insurance did cover the scan. Jump ahead a month, I guess when the insurance found out it was done on the Monday instead Friday, the 4th, they declined to pay and I got a bill for $874. I called and spoke with someone in billing. She apologized for the miscommunication but took no responsibility. I would never have had the scan if the Physician East rep had not assured me the insurance would pay. I asked several times because I wanted to make sure, each time I was assured the insurance would pay. I should not have to pay for a bill that I explicitly told them I did not want. I should not have to pay for their error.