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ComplaintsforSouthern Imports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a 2009 ******** ML 350 engine from this business on 4/4/2023. I reach out to the business a week later after trying the engine that did not work. The engine was defective and had timing component failure. The business has a 90 day return policy and stated they would have someone come back to pick it up. They never got it picked up even after contacting them several times to do so. After months of no refund or pick up I tried to dispute $2,178.25 which the bank declined due to the business telling them I still had the part that they never picked up. I contacted the business again asking why they gave the bank misleading information and the manager ******************* stated he was looking into it. I have contacted him several times since and keep getting the same response that he is looking into it and has admitted that he didnt know how they missed it and was working on getting me a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.