ComplaintsforGriffin Chrysler Dodge Jeep

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 28, 2023, I took my 2012 Dodge Challenger to have the oil changed, AC checked and inspected, and my tires rotated. Prior to taking my car to Griffin Chrysler Dodge Jeep, I had no problems with the car. After waiting for about 1 to 1 1/2 hours the service manager Mr. **** approached me and said my car was ready. I paid and left. About a mile up the road my tires started vibrating and the car started pulling to the right. I called Griffin Chrysler and explained what the car was doing and took the car back. When I got back to the dealership, one of the mechanics said he had drove the car and it went to the right and started vibrating and he knew something was wrong right then and he stated he never knew that rotating the tires would cause this. After the mechanic looked at my car again Mr. **** informed me that my brake caliper was sticking and gave me a price. I paid $440.39 see invoice below. I wanted my car back, so I paid it and left again. This time when I got up the road all the lights associated with the brakes came on such as the *** lights, etc. and the brakes still wasn't working. On July 28, 2023, I called again and said I was bringing the car back. On July 29, 2023, I took the car back and informed Mr. ********** did not have these problems prior to coming here my car drove fine. Mr. **** then stated they may have done something wrong. On July 31, 2023, Mr. **** called and stated all the lights were off on the dash but the speed sensor on the driver side was off. What did the speed sensor have to do with my lights coming on my dashboard since he stated they were off prior to replacing the sensor. I feel like I was snowballed and swindled. All the problems with my car they created, my car was good prior to taking it to them. I feel I paid for them to sabotage my car. This is bad business. I feel whole heartedly, that they didn't know what they were doing and as a result created more problems with my car and for me to pay more money.

  Business response

  08/02/2023

  We understand why ****************** feels like he does. If what happened to his car, happened to me, I might feel the same way. What I know for a fact is that we did not cause these problems on his car. The timing was certainly bad, but that is where it ends. He has a vehicle that is not driven very often. He has an 11 year old car, and has only put **** miles on it in the last two years. That is in no way his fault, but I do think that with a vehicle sitting that much, problems may show up, because it has not been driven for a while. I know he is frustrated with the problems, and our dealership. If he would ever trust us to  work on his car again, I would be happy to offer him a free oil change. I am sure things would go much better next time, and we could start over. Let me know if this is acceptable.

  Thank You, **** Griffin

   

   

  Customer response

  08/05/2023

   
  I am rejecting this response because: My car did not have any issues with it prior to taking to Griffin Chrysler Dodge Jeep. My car was driving without any of the problems that it was experiencing after I took it to them for a oil change, AC check and tire rotation. This offer is unacceptable and they are not willing to accept the fact that the problems arose from the technician lack of experience with dealing with the *** speed sensors. The tech stated he didn't know that rotating the tires would cause this and they knew the car was driving to the right and vibrating and knew something was wrong but they told me my car was good. Why give me my car in this condition for me to only have to come back not once but twice I went back with more problems. EXPERIENCE MECHANIC's would have been more knowledgeable and this might have been avoidable.    

  
  

  Business response

  08/07/2023

  Again, I am sorry the ****************** feels like we are responsible for the problems he experienced after coming here. My service manager reviewed the problems with him when he came back and complained. I was also involved, because I wanted to make sure it was nothing we did wrong that caused the issues. We both agreed that there was nothing we could have done to create either problem he was experiencing. At that point, ****(service manager) spoke to ****************** about what was going on, and what it would take to fix it. **** and ****************** agreed on the repairs and the expense of them. **** made it clear that we were discounting the repairs from our normal cost as a good will gesture. We did think that was sufficient for both sides to feel that it was fair to everybody, 

  I do understand that ****************** feels we are not being fair to him, and for that I am sorry. 

     ******************* Griffin

  Customer response

  08/07/2023

   
  I am rejecting this response because:
  I agreed because I didn't want to create a hostile situation because I wanted my car fix. I constantly stated that my car did not have these problems before bringing to them. I knew you had mistreated me and took advantage of me. **** said that if it was something they did they would take care of it but that didn't happen. I spent over $800 for repairs that I didn't have put aside for unexpected repairs once they started working on my car for something minor like the oil change and rotating of the tires. And you offer me a free oil change instead of trying to meet me halfway that would show good faith. 

  Business response

  08/08/2023

  We did try to help ****************** with the repair cost on his car. I have attached the RO's with the amount charged, and the amount it would have been if we had not helped.. **** gave a 30% discount to ******************, thinking that we had helped him, even though we felt we had done nothing to cause the problems. 

  I am aware that ****************** and Griffin CDJ  will not agree on what should happen in this scenario, and for that I am sorry. I do feel like we have been fair in our decision in how to help him.

     Thank You, **** Griffin

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