ComplaintsforP & L Palms
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased three palm trees last June. On top of the tree cost, we purchased insurance to protect our investment - $125 per tree. Two of the three tress have grown well and one never blossomed (they were all hurricane cut meaning they only have a sprout sticking out to start). I was concerned and I called the company in February and they came to look at it over the winter. They suggested I add fertilizer which I did. In May I told them that my insurance protection was going to expire in June and the one tree looked worse and I'd like a replacement. They asked me to text them a picture. They looked at it and said it was still alive and to fertilize again - which I did. June arrived and I said that I wanted a replacement or if they really felt it could still blossom I would take I extension on my insurance for a few month to see if what they believed was true - I was trying to be reasonable. They told me it was still alive (without ever coming to see it) and that they wouldn't replace it or extend the insurance policy. They were not nice about it either and I stopped by and tried to plead my case and was shut down. I spent $375 total in insurance for the three tress and everyone but them tells me that the tree is dead. At this point the resolution I would like is for them to give me my money back for the tree and insurance. The insurance policy is on their website and its very vague and allows them to interpret as they see fit. Please help. Thanks. **** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.