ComplaintsforOcean Air Distributors, LLC
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had signed up to purchase the vacuum and was told about the program where if we do 12 demos to people (was told we need to TRY to have married couples) that we could get the vacuum for free. Sales weren't as important for us to meet the obligation of two sales as it was up to their sales person to make the sale, that it was not our responsibility to make sales. But the contract said had to have 2 sales. Ok, we still signed based on what was said to us. We had the 12 demos, 3 of which were single people but still people who could afford and use this vacuum. We only had to make 2 sales but we actually had 3 sales. The company did not give us a refund for the $3800.00 and said because we didn't have the 12 married couples (only 9), even though we had more sales than was required. It's a good vacuum, not for $3800 though. I will steer everyone away from rainbow products in the future and this distributor. I have lodged a complaint with the BBB on RexAir, the owner of Rainbow vacuums as well, still have not heard anything. Good luck, I don't recommend this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.