Business ProfileforHighland Canine Training, LLC

I had my 8 month old dog in their off-leash/advanced 21 day program. The trainer and I discussed in detail about her leash reactivity when dogs are around, her resource guarding traits, counter surfing, barking and jumping on people. I emphasized the importance of correcting those behaviors. I was assured that was going to be a simple feat along with training off leash—solid recall, down stays/sits, and following commands. Due to ****** she had completed 18 of her 21 days of the off leash training. (3 days remaining) of her training. my dog was jumping on me and my mom- we were told to turn our backs to her. I was also shown her down stay. I walked behind a bush out of visibility and my dog broke the down/stay immediately.  I was instructed to bring her back to the spot and put her back in the down stay, but this time we would “walk as far away.” I can’t have a dog off-leash trained but have to fear she will break a command or take off. My dog has skin sensitivity to regular leads on e-collars. I expressed this at drop off when I brought my remote, collar, and charger. I was told to take it home because Brittany was more comfortable with her remote and where the buttons were. I asked about her having titanium leads to change out to and she said she’d keep an eye on it and “let me know if she needs to switch them.” My dog came home with a red inflamed neck. My dog now has an aversion where she cowards down when she sees us go to use the ecollar. Which she never had that aversion to it ever before.  After 8 emails to the owner, Erin, her husband & president, Jason, requesting a call to discuss in details the lack of training and regression of my dog now who is now snipping at me and running out the door to dogs. I never received a single phone call only 2 emails from Jason asking for clarity on videos I sent. And the last email stating, “We are not in a position to give a refund and to suggest that we pay another company to finish the training is absurd.”