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ComplaintsforGray's Towing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
*** used this company to tow vehicle to repair place in ******** Sept 15, 2021. It was in shop for a few weeks before repairman could get to it. They could not fix after trying for ~ a week, so I had to have it towed from ************* to *******, NC at my own expense to the dealer (did not use *** for this one since it was too far). Mechanic in ******* was first to let me know that the original tow truck driver had tore up my car in initial tow - before that I was not aware. Second driver indicated as such but was apparently unaware it was same tow company. Per attached estimate: FIRST TOW COMPANY TORE THE BOOT TO ATTEMPT GETTING THE CAR OUT OF PARK AND PROCEEDED TO FAIL IN THEIR ATTEMPTS.SECOND TOW COMPANY GOT IT OUT OF PARK SUCCESSFULLY AND FLAT BED TOWED IT HERE." Contacted *** who contacted tow company but after a few days they tried to blame the original place and refused to pay for damage they did for various reasons. They should not be allowed to get away with damages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.