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ComplaintsforOff The Hook Auto Repair
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Complaint Details
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Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I approached Off the Hook to purchase a New Remanufactured engine to replace the engine in my daughters **** ****** Camry. Engine came with a 4 Year Unlimited Mileage Warranty covers everything but labor. After less than 4 months the engine failed. Owner *********************** told me the cam shaft failed and he would replace it. He said the cause was the harmonic balancer. He repaired but when we picked it up to check it, we got less that one block from the shop and the engine failed again. He kept the vehicle for two months when he asked me to stop by to talk to him. During this meeting he told me he was broke and could not afford to replace the engine and that the warranty was void due to his working on it. He told me the reason he was broke I wanted to work with him, so he offered me a **** Chevrolet Malibu as partial compensation for the trouble so my daughter could have something to drive. We bought the car on 3/3/2023 for $1.00. In the meantime, I contacted another shop Patriot Automotive and paid another $8,116.66 to have another engine put in. The owner told me the engine he took out was not a remanufactured engine I asked him to refund my money. The owner of Patriot Automotive Del said I should keep the engine and contact your office as this shop has obviously taken my money and did not provide what I paid for, or honor the warrant agreement.I have the original receipts, agreement of purchase for the vehicle signed by **************** where it indicates that the damage was caused by his work, and voice recordings where he blames his employee T for the theft of the money.Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They took a look at my vehicle told me it was the water pump so I had them replaced it. A couple days later my coolant reservoir was empty and thought they just didn’t fill it up which wasn’t a big deal but i filled it up myself after. A couple weeks later it was still becoming empty and still leaking after they said they figured out the issue. I am upset about this because I was lied to and scammed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.