![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDomino's Pizza
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I went online to order my food. I used a $6.99 coupon which entails 2 or more items for $5.99 each. My order was 2 Italian sandwiches and a medium one topping pizz)a. I have ordered from this establishment before and all my information was saved and populated in the form as I completed my order. I received three messages from my cash app that my account was charged ***** from Domino's and then each message was followed by another message that the order had been cancelled. I have 4 orders in a row for *******'s for the amounts of $***** (and then underneath it says cancelled) The first two charges were for $***** ( and then under it says cancelled). The third charge was $28.78 and (underneath it says not enough cash) and a fourth charge was $*****( and again under it says cancelled). I called the store to see what the problem was and the associate said that there was no evidence of an order for either amount. I told her I placed the order online and this was not my first time ordering from this establishment. She informed me that the order did not come through on their end and I asked has why was my account charged four times with *******'s as the one making these charges and cancelling them but my money was not put back into my account. I asked to speak to a manager who informed me that the money would be refunded in two days and they have no control over the money being taken out of my account. This is completely unacceptable. I would like to have my money back in my account and an apology. I will not patronize *******'s pizza again in ************ or any where else after this confusion.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.