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ComplaintsforCarolina Sportsman Outfitters
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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a watch from the website. Tracking shows it was delivered saturday 6/11. I was home all weekend and collected my mail from the mailman. He did not have it. I showed him the tracking, we contacted the post office together. They said it showed delivered, but it was not to my house. I emailed the company and they refused to help. I want my $300 back NOW.Business response
06/21/2022
This matter was resolved in a timely manner. Customer was very upset there package was claimed to be lost. We reached out to customer numerous times with no response. Finally got a response from customer, and was advised to contact store for expedited care and customer refused. After an investigation process with united states postal service it was determined to file a lost package report and file a lost package claim. We did follow all guidelines advised by the USPS and had confirmation of lost package and claim was approved and customer received full refund within 3-5 days. Customer was refusing customer service help which delayed the process.
I appreciate you reaching out with the complaint filed. I'm sure you got a lot of complaints form consumers before a retailer or business is even notified of an issue from actual consumer. Please reach out anytime, Thanks
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.