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ComplaintsforMedical Careers Readiness of North Carolina, LLC
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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I started a phlebotomy course here in April 2021 and finished I. may 2021, I was u see the expression that I would get a full phlebotomy experience. I paid $591 for this course, and I was suppose to take the National Healthcareer Association (NHA) exam at the end of this course, that was not the case, we took a National Phlebotomy Solutions (NPS) exam instead, I failed the first time because we hadn't studied any material on this exam because we studied in class for the NHA exam!! I also was told we had to have 30 successful venipuntures and 10 successful capillary sticks! We did not complete this is class, I only had 10 total venipuncture and capillary when we took our NPS exam !! We were suppose to finish our sticks after the exam but it was canceled and never rescheduled. We never finished and now I can't get a job because I don't have to proper training or clinical hours! I want my money back so I can go somewhere else to obtain a REAL phlebotomy certificate!!Business response
10/21/2021
Business Response /* (1000, 5, 2021/10/12) */ Contact Name and Title: ******* *** Contact Phone: ************ Contact Email: **************************** Hello, I'm terribly sorry this was your experience. We have a 97% student success completion rate here at Medical Careers Readiness. We use many certifiers such as National Healthcare Association, National Phlebotomy Solutions. All in which are Licensed and Nationally recognized. We offer additional workshop trainings every 4th Saturday of each month to ensure students are keeping up with the latest practices and gaining their clinical hours. Unlike other certifiers NPS offer students 3 attempts to test, study modules and guides to prepare you for the exam. We put many alternatives in place to ensure you're successful! We would be more than happy to revisit this matter with you. Please contact our office for further assistance.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.