ComplaintsforBryan Easler Toyota

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased 2 cars before never a issue. I purchased a 2022 Toyota Camry SE clear Car Fax and yes it was used has ***** miles. 9/19/23 After 1 week I had tailight troubles and I couldn't get to ************** to get the bulb replaced...what else could it be. After 2 weeks of trying to find the time and going back and forth about maybe a drop off but need a rental. Well I got fustrated and took my car to Toyota of ********** for the bulb replacement. Then I found out it couldn't be replaced because the vehicle had been wrecked. So they had to order the part and I drove up to the car dealership and the manager of used cars repeatdly stated there was no record. So I made a appointment at Bryan Easler and took off from work. Then I was told hesitately the car had been in a wreck. My paperwork reflected and stated the vehicle had not been in a collision. The paperwork for the *** stated vehicle had not been in a wreck. So I call Toyota Headquarters and had a case number assigned. The dealership didn't call the Toyota back so they wanted me to hold on the phone because they had left messages. Mr. ***************************** was the contact. Bottom line I had paid to get the tailight replaced 336..00 and they reimbursed me. The dealership said they never knew the car was wrecked. Even after there experts went over that car after it was bought at auction. Reading further into the titlework this car was repossed and then sold, I got a estimate with over ***** in hidden damage and shotty paint work and ***** rigged bumper. I noticed after I found a piece missing out of my rim. I present ******************** alternatives but they didn't care no more than the man on the moon.. This is shady business and if you are a expert Toyota dealership why couldn't anyone see this. Someone knew and someone patched up this car be it whiomever. The car I financed is not the one I took home and paying on now, I tried to have it figured out before the 1st payment but Easler GOT THERE'S

  Business response

  11/27/2023

  ***************** purchased a 2022 Toyota Camry from ** on September 7th, 2023.  We had acquired the said Camry at Auction.  The vehicle went through our ****************** prior to the customer retail sale, with no issues found.  We do everything we can to make sure we are providing good transportation for our customers.  The taillight issue she had was taken care of and she was reimbursed for that in full.  The things that we can control, we do take care of.  If a car has been damaged before we acquire it and there is a clear car fax (see attached) on the vehicle, then that is a situation that is out of our control and we would have no knowledge of.  The Camry that the customer purchased from us came with a Lifetime Powertrain Warranty that is currently in existence on this vehicle.  We did everything we could to take care of this customer.  

  Customer response

  11/29/2023

   
  I am rejecting this response because:
  I financed a car without ******* damage but paid for a car without damage I tried everyday to work o. This there are going to be paint issues and to say they are professional certified technicians is a farce you can see the bumper that is flopping and concave with no support from covered up by ameture body shop all you have too do is move the trunk carpet on the wall and see the mess to cover up a problems.  My finance price is not reflective of the discovery .

  Business response

  12/07/2023

  We have contacted the customer and offered to trade her out of this Camry.  We had no idea of previous damage when we purchased this car from auction as it did have a clear Car Fax.  This one evidently slipped through the cracks and is not representative of what we sale and stand behind.  She has accepted to let us find her a replacement car.

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I telephoned Bryan Easler Toyota and spoke to sales person ******** in approximately May of 2022 to inquire if there were any rebates available for a Tacoma truck. He denied any rebates were active. However, I discovered via the internet and confirmation from several additional Toyota car lot sales persons in the surrounding area that there was a college rebate which we (my daughter and I) undeniably qualified for. I rang back and informed ******** of my findings. He then admitted there a college rebate and to qualify all my daughter needed to do was to bring in her transcript from the accredited college she was and is currently attending at ****. My daughter and I arrived at the car lot on June 22, 2022 for pickup. A different salesperson waited on us. He informed us the transcript was not enough and that a loan was required. My daughter was obliged and ready to immediately apply. She has outstanding credit and a sizable annual income, particularly for her age. The salesperson denied us to right to apply. He stated, I would walk off and refuse to sell you the truck before allowing you to apply for a a loan. Im not paying the $500 rebate out of my pocket and thats where it would come from. She would not qualify for the loan anyway! To note; My daughter recently fully qualified and purchased a $62,000 vehicle. Albeit we were both livid we were being discriminated against we were unfortunately on a restricted time schedule for my daughter to return back to work. Therefore I wrote a check in full for the truck and would present the problem to upper management post the sale to resolve. I rang and informed Toyota corporation, the customer service sales representative reported the problem to ********* Easler (owner) at Bryan Easler and the dealership then referred me to (Mr *************************** internet sales manager to resolve the issue. I first emailed ******************** concerning the problem on July 17th with evidence of my daughters **** enrollment prior to the truck being purchased and an email from a nearby dealership stating we qualified to substantiate my claim. In continuation I have arduously struggled to communicate with ******************* up until the most recent email I sent to him on December 19th (over 5 months). Albeit no resolve has been reached. In fact ******************* deliberately cut-off communication months back. I have contacted surrounding Toyota Dealerships and have spoken to lead sales man and managers who have determined we qualify/qualified for this rebate. Please refer to:************** Chapter 75, which prohibits Unfair methods of competition in or affecting commerce, and unfair or deceptive acts or practices in or affecting commerce.Respectfully I am requesting $500 we were entitled to upon the purchase of truck which we were patently discriminated against the opportunity to proceed. In addition, the back interior side door panel was scratched prior to purchase. The sales person determined through the repair department this piece could not be repaired and required replacement. No one has contacted me concerning this matter either. Im requesting for this damaged piece to be replaced as promised by sales person as well. Thank you in advance for your assistance,*****************************

  Business response

  01/11/2023

  To start, consumer rebates offered from the distributor on models vary from month-to-month based on the offerings from the manufacturer and apply to individual Toyota models.  This is DIFFERENT from manufacturer Military or College Grad rebates, which are applicable across all models, so our salesperson was correct in stating that no "rebates" were available at the time on the Tacoma truck model itself.  The client paid cash for a truck on 6/22/22 and titled it to *************************.  AFTER THE ***** a month later, they brought up the $500 College Grad rebate for their daughter.  ************************* explained that it is a Southeast Toyota Distributor offering, not the dealership, and that to get the college rebate, the vehicle has to be titled in the college grads name, and most importantly, it has to be financed through Southeast Toyota *************** to get the rebate.  This was explained and in order to qualify for THEIR (Southest Toyota's) rebate, not ours, that the vehicle would have to be financed with them and in ********* name with the required documentation of a diploma, OR if enrolled in a graduate program, then an accredited 2 or4 year program proof.  ******************** did ask for this documentation and have NOT received any documents to date, but AGAIN the vehicle would HAVE TO BE FINANCED with Southeast Toyota Finance in order to get the rebate which means the paperwork would have to have been redone at that time, WITH PROOF OF DOCUMENTATION of a college grad, and not a month after purchase.  Again, the 500 is an offering from Southeast Toyota Finance IF financing the vehicle with them.

  Customer response

  01/13/2023

  The allegations contained in reply are fallacious. There is self-evidently poor and/or lack of communication within this dealership to state we never mentioned the rebate until post purchase, which is egregiously absurd. The rebate was the sole deciding factor to purchase the truck as per divided with ******** in 5/22. 
  Withal no reply was given as to why the dealership has not reached out to us to replace the damaged interior side panel. This was a verbal promise, given prior to purchase, by the closing sales person. ** law deems verbal agreements legal/binding. 
  To further clarify, this argument is not based upon where the rebate emanated from nor the mandatory factors. The crux of the matter is the fact that my daughter was unjustifiably (prevented from applying for the loan) to satisfy Southeast Toyotas requirements and to follow further necessary steps because the closing sales person VEHEMENTLY REFUSED to permit the loan application which in turn prevented qualification or any chance there-of. Please see details on prior complaint form on closing sales persons response to request of loan application. 
  This main critical point was emphasized upon and distinctly outlined in the first deposition. The discriminatory act is not only unethical, it is against the Constitution of *****************.
  After a lengthy altercation and being threatened we would lose the $1,000 deposit if we did not proceed with the purchase (against our best interest) I was FORCED TO CHANGE VENUE, in the purchasing process method. 
  Left with no choice to qualify for the rebate I RELUCTANTLY SUBMITTED A CHECK. 

  In conclusion, the dealership has complicity and full culpability in the $500 loss on the customers side due to the fact THEIR representing sales person conducted unfair business which resulted in extinguishing obtaining the proper qualifications in order to receive the $500 from Southeast Toyota
  

  
  

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