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Find a Location

Competent Hot Tub Repairs has 1 locations, listed below.

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    Business ProfileforCompetent Hot Tub Repairs

    Hot Tub Service and Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    107 Meadow Park Ln, Hendersonvlle, NC 28792-6223
    BBB File Opened:
    10/3/2022
    Business Management
    • Mr. Gordon Charles Smith, Owner
    Contact Information

    Principal

    • Mr. Gordon Charles Smith, Owner

    Customer Contact

    • Mr. Gordon Charles Smith, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I paid $1,565.54 for hot tub services and reached out to the technician multiple times for months, and he never showed up. He forced me to pay in advance because he said that he needed the parts and had sent someone to ********* to pick it up. I had family coming into town, and told him I needed the repairs done by July 4, and he said he would come but never did. He kept giving me excuses and I feel sick to my stomach every single day. I would text him every week, and he said he would come and then never show up. I wasted so much time and money. I cant even look at the hot tub without feeling sick. This was the worst experience I have ever had with a company. He also said that I had to pay up front for the cover, which was another $500 from a company in FL. I begged him to give me the information so I could track the order and be said that he did not have that information. I called the company after he mentioned that they were in FL, and they did not have my information. I knew that this was a scam at that point, and again I have suffered so much stress and anxiety over this situation. Its not acceptable to steal from someone. I have attached pictures of the invoice that was paid in full. I cant locate the invoice with the hot tub cover charge, but again it was about $500.The invoice #******* Invoice Date: June 26, 2022 Invoice break down Tub cleaning $350 Pump Hot Springs $859.90 Pump Removal and install $172.98 Misc $8.50 Shipping $65.00 Gasket $11.00

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Celeste R

    1 star

    10/06/2023

    ****************'s story is identical to mine. He actually came to my house 3 times and was paid ****. The final visit he "ordered" a $1200 part but I never heard from him again. Still do not have a working hot tub, $2500 later.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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