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ComplaintsforGreenard Auto Care & Detailing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dec 8th 2023.I took my 2007 Saturn Aura to get the radiator replaced and the thermostat.I had already bought the radiator,thermostat and the coolant myself. I explained to the mechanic that it was no rush.If it took A couple of days that would be fine.I had already ******* it and seen that it was quite A lengthy process.Just make sure you put everything back right.Got A call the next day that I was ready to go.I pick up my car the next evening.I noticed my headlight was out,and it wasnt out when I took it there.My tire sensor was on and it wasnt on when I left my car with them.I get home and I look under the hood and my coolant reservoir is almost empty.I noticed that they didnt put any screws/bolts back in the bumper and my washer reservoir was not bolted back down.So I contacted them and they told me that I was supposed to put water in it when I got home.Well to me the car was not drivable.The mechanic ask for my address saying that he was coming to fix it.I waited for days and he never showed up.I had to pay someone else to come and bleed the line and add more coolant and replace my headlight.They told me to bring it back to the shop. I go take it back to the shop and they had already left for the day.On my way home my transmission line blew off because it was not put back on correctly when they did the radiator.Needless to say I had to pay for someone to come out onside of the road to fix that.Now my transmission is messed up and I cant get another mechanic to touch this car because of what the place had messed up.They wont communicate with me and are not trying to resolve the issue.And my windshield was messed up while it was there.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.