Business ProfileforClassic Touch Auto Wash, Inc.

Yesterday, I stopped at Classic touch to have my car cleaned due to the fact that I had transported my dog to the vet in my car, resulting in a lot of pet hair being left behind. The first time I took my car threw, I noticed I would probably have to go home and wipe down my interior because although I had purchased the full service and added on my trunk being vacuumed, I though maybe wiping down the interior wasn't included in this service although from what I remember a year ago it was included. As I exited the parking lot I happened to look in my back floor board and thought they possibly accidently missed the back entirely. So I decided to turn around and have the interior done again. The employee taking orders approaches my vehicle and the first thing she says is "vaccume?" realizing I had just came through and it seemed she knew the cars were being vacuumed poorly. They cleaned my interior a second time. As im leaving, I again look in my back floor board and it did not look any different. I waited an hour both times my car was being cleaned so i decided this time I just wanted a refund. I pull in and the same employee approaches my car and I request a refund, she states that she needs to get a manger to do so. The manager approaches my car and ask what the problem is. I roll my back window down and allow her to look in. She has an attitude and can clearly see the problem but instead of handing the situation, she just looks at me and says "and?" and I informed her that I had brought my car threw twice and it doesn't even look like it had been vacuumed, which she knew and stated that she could not issue a refund being they did everything they were supposed to do and there was nothing she could do about pet hair. I then asked about the stone they use to remove pet hair and she stated that they haven't had that since before covid. So as management she does not have the proper equipment and is using covid as an excuse to clean vehicles poorly. I said okay and rolled my windows up to leave. She was hateful and I was just done dealing with it. UNTIL, a male employee yells to her, as I'm leaving and i quote "WHERE WE SUPPOSED TO DETAIL THIS ******* THING?" Talking about my car. I responded "no you were supposed to get the pet hair out" and he yells back at me "I CANT HELP YOU HAVE DOG HAIR IN YOUR CAR LADY, I CANT PICK LITTLE HAIRS UP" and to that i responded that I shouldn't be paying 27 dollars for this car wash then. and at that time the manager, this same male employee and now another male employee screamed aggressively for me to leave. After leaving I called requesting the owners contact information in which i was told if they could take my name and number he would contact me. I have not heard from him as of now. I am so disappointed in the way this business has went down hill over the past year, the actions of this manger was unbelievable and for her to allow her employees to act the way they did and contribute herself is just unacceptable.