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Find a Location

Carolina Animal Specialty & Emergency has 1 locations, listed below.

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    Business ProfileforCarolina Animal Specialty & Emergency

    Emergency Vet

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1050 US Highway 321 NW, Hickory, NC 28601-3356
    BBB File Opened:
    8/27/2021
    Business Management
    • Dr. Scott Helms, Owner/Manager
    Contact Information

    Principal

    • Dr. Scott Helms, Owner/Manager

    Customer Contact

    • Dr. Scott Helms, Owner/Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my dog to this clinic on 9/12/2023 to be put down. I signed paperwork saying he had not bitten anyone recent. I did let them know that he was a biter due to his health condition. They started an IV and brought him into a private room where my children and I were. We spent time with him and loved on him. They again asked if he was a biter. I let them know not to anyone outside of us. They put my dog down and said Animal control would be in touch with me in the morning. I offered a copy of his rabies vaccine and was denied. Animal control called not even 30 minutes after saying they would have to remove my dogs brain before he was cremated. The vet had called them. They accused me of being hostile towards staff which at no time was I. They ended up refunding my money however this does not amount to the emotional and mental trauma my children and I went through to get this issue corrected. I have been through the ************************ as well as ********** of ********* and the Chief Legal counsel for them ***************************** to obtain their insurance carrier to file a complaint and been refused. I do not recommend any one going here and if this information is not provided my next step is filing a lawsuit against them. Please help me in obtaining this information.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CC

    1 star

    11/24/2021

    My husband drove an hour to the ** for our dog who was having multiple seizures 13 to be exact. Arriving at this clinic after 1 am. A 17 yr 81b shitzu is the dog of ours was dying. After driving an hour to get there he was told to wait in the car AFT** calling first and telling them we were on the way. We rang the front door **** numerous times with no avail. He then called and the vet help answered was extremely rude, told my husband F*** you after he got upset for the excessive wait of not answering the door and having to call a number and then told to wait in the car to fill out paperwork at 28 degrees that early morning. This vets office under *************, ***************** and Dr ******* should be investigated for negligence. The unprofessionalism and down right crude behavior of this vet help er position only trickles down from the attitude of the owners. The gate keepers these vets have apparently think that their unprofessional gutter talk will never reach them or get out into the public. They are strongly mistaken.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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