ComplaintsforCarolina Animal Specialty & Emergency

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my dog to this clinic on 9/12/2023 to be put down. I signed paperwork saying he had not bitten anyone recent. I did let them know that he was a biter due to his health condition. They started an IV and brought him into a private room where my children and I were. We spent time with him and loved on him. They again asked if he was a biter. I let them know not to anyone outside of us. They put my dog down and said Animal control would be in touch with me in the morning. I offered a copy of his rabies vaccine and was denied. Animal control called not even 30 minutes after saying they would have to remove my dogs brain before he was cremated. The vet had called them. They accused me of being hostile towards staff which at no time was I. They ended up refunding my money however this does not amount to the emotional and mental trauma my children and I went through to get this issue corrected. I have been through the ************************ as well as ********** of ********* and the Chief Legal counsel for them ***************************** to obtain their insurance carrier to file a complaint and been refused. I do not recommend any one going here and if this information is not provided my next step is filing a lawsuit against them. Please help me in obtaining this information.

  Business response

  11/29/2023

  Dear BBB,
  
  We appreciate the opportunity to respond to the complaint filed by our customer regarding their recent experience at our clinic. We want to clarify that all insurance information was provided to the complainant. We provided both our professional liability policy and our commercial general liability policy, and both carriers subsequently closed the case determining there was no cause of action. Our team strictly adhered to North Carolina law in handling the situation involving potential dog bites, and the complainant's dog was not sent for rabies testing. Once Animal Control and the ***************** were furnished with the dog's vaccine history, they confirmed rabies testing was unnecessary. To accommodate the complainant, we arranged and covered the cost for a private cremation, and the complainant received the cremains. Our team strives to provide compassionate care and maintains compliance with all legal standards. We regret any distress caused to the complainant and their family during this difficult time.
  
  Sincerely,

   

  *************************, RVT, CVPM

  Hospital Administrator

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