Customer ReviewsforUnifour Financial Services

Not a bad company to deal with so far. My only issue is I paid my bill yesterday online on the website (I have my receipt and everything) Yet somehow today it's showing my payment is late but if I click on my payment history on the website it shows the payment I made. I don't understand what is happening. And no one will contact me back about it.

We have reach out to the consumer and have reached a resolution.

Avoid unifour they do not care about customers at all they constantly harass their customers and repo cars with no care or concerns about the customer!

We care a lot about our customers and always try to work with them regarding their payments and other account information when we have an open line of communication with them. We do repossess vehicles based on many factors such as payment history, how far past due an account is, if there is no comprehensive and collateral insurance on the vehicle, breach of the contract, payment arrangements kept, etc.

THIS COMPANY IS A DISGRACE AND I WILL DO EVERYTHING IN MY POWER TO MAKE SURE THEY FEEL IT! My husband and I work during their hours and have asked if contact is needed to email or text only and again and again after speaking with multiple reps it's continues to happen. I have documented proof and have filed a complaint with the attorney general due the harassment of this company. Spoke with manager ****** today and she tried to lie and say she didn't see any notes that we were called only emailed. I'm advised that I have the screenshots of the calls that came in today and she advised that she will get with account management and make sure its documented but this company lies so I don't believe it. I advised that I can't believe what she said as they have lied already and requested something in writing or the names of the most recent agents that have ignored our request and manager ****** stated she wouldn't provide me with the names and will only address one rep when there has been different reps that will reach out. I asked for a document and she advised that don't have letters to provide but would see. She didn't sound convincing at all. I'm really frustrated with this company and will be filing a cease and desist order to stop all communication if needed. I will be filling a CFPB COMPLAINT and a UDAAP COMPLAINT AS WELL FOR THE HARRASSMENT! Unifour needs to be shut down. From previous reviews it looks like I'm not the only harassed and with some investigation they will discover more. Please understand I will escalate this as far as it goes. And every rep involved will be included in the investigation including management.

Unifour is the worst financial company I have ever dealt with. DO NOT deal with them. They are the go to finance company for EZ-Way Auto. They charged me a 20% interest rate. If I was a day late, they literally were calling and calling me. Everytime I talked with someone, they were rude and their tone was horrible. Just a week ago I traded the care that was financed by Unifour and I had a payment due on the day I traded. Since Unifour was receiving a payoff check for the 10-day payoff amount, I did not make a payment. They have called me and emailed me for a week over this. The lady I spoke with demanded that I make a payment today by 5:30 even though she has spoken with the dealership knowing the are sending they payofff check today and overnighting it. I told her I would not be making that payment because they are getting it in the pay-off check. She then went on to tell me that I could be reported on my credit. I told her that she could not report me late on my credit for being 7 days late. It takes time for a trade-in and a new finance company to sort through things and send a payoff check.STAY FAR AWAY FROM UNIFOUR FINANCIAL!!!

We hate to hear about your experience, and we take 1-star reviews very seriously.  We have tried reaching out to you to discuss this situation personally.  It was supposed to be explained that even though you are trading the vehicle, you are still contractually responsible for the payments on the account until the account is paid in full.  If the payments reach 30 or more days past due, it does reflect as late on a credit report regardless of trade status.  We are holding your account and will reach out to the dealership again if we do not receive payoff within 15 days. 

Payments were up to date. Company didn't allow you to be over 30 days late after 4 they repossess the vehicle. The company tried to coerce me to use their insurance adjuster instead of my actual *************** adjuster. I refuse to use their insurance adjuster and called a lawyer. The company in retaliation put on my account when I had a wreck March 23rd that I was over 30 days late in June for a payment they already had the $10,000 check for. This company lied on my credit consumer report, tried their hardest to get out of the dispute, but now it's in the lawyer's hands. These people do not follow their contract, they abuse and lie to their customers, when talking to their service department that handles the payments you will be threatened on all of your phone calls. I started only talking to them by email because the threats were so bad and I am a disabled veteran with ptsd. The comments back were so derogatory, defamative,unculturized,and low educational responses.

We are not able to locate a customer by this name.  

I just had a baby 4 weeks ago. My car payment is due every 2 weeks. For over a whole year I have made my payments BEGORE the due date and have NEVER missed a payment until the birth of my son which put me out on UNPAID maternity leave. I contacted them BEFORE my car payment was due and told them I was on maternity leave that I wouldn't be able to make the payment and asked for a deferment. They couldn't do the deferment. Although the contract says nothing about deferments. They worked with me until I went to the doctor at 4 weeks and told them my doctor isn't going to release me to go back to work until 6 weeks since I had surgery. Now they tell me they are giving me 2 more days and that I need to get with my resources. How am I suppose to get with my resources if I don't have any? I'm literally out of work because of a doctors order for the birth of my child and these people can't work with me until I go back to work to get a paycheck again. These people are VERY money hungry! I get it if I had voluntarily quit my job or something but I didn't. Im out of work because of medical reasons and cant return until my doctor releases me. Its very unbelieveable that these people can't work with me until I can get a check coming back in! PLEASE EVERYONE SAVE YOUR MONEY AND GO THROUGH A DIFFERENT FINANCE COMPANY!

We appreciate our customers and appreciate your review. We take our reviews seriously and would love to help you out. Please reach out to a member of management team. Lets team up together and work this out.

NEVER HAD A PROB WITH THEM BEEN THERE ALMOST 3 YEARS AND THEY HAVE WORKED WITH ME ON AT LEAST 4 TIMES ON PAYMENTS

Thank you so very much for taking time out of your day to leave us this positive review. We always try to help our customers and provide the best customer service we can to them. Your words mean so much to all of us here at Unifour. We appreciate you as our customer :)

I lost my job. I have never missed a payment. I am now 2 payments and 2 collateral payments behind. I had asked them to pay $210 of it they wouldnt let me. I have asked to please defer this since I just started my new job. They will n0t do that either. They are not easy to work with. People struggle at times. It's life work with them. Especially someone you see whom has always paid etc. Its sad.

We apologize you lost your job and we understand it is difficult. Our records do not reflect what you have stated in this review. Since we cannot give your personal information out on a review or complaint, please call us to discuss.