Business ProfileforWatson's Furniture and Mattress Outlet, LLC

June 30, 2023, was the date of pickup and the date the couch was delivered to him was April 10, 2023. We took our upholstered couch to ********************** to be reupholstered. He was very uncooperative with me from the very start. He did not want to acknowledge that I knew what I was talking about on the work to be done to properly reupholster the couch. I told him that I wanted it recovered exactly as it was with the draped back and the welting done on the bias. During our initial conversations he argued with me about what I knew to be true. If I had left the couch with him without special instructions he quoted it would have about $700 but because of the specific request I made I agreed up a premium for the work. After leaving the couch with him I called back to give him the option to refuse the work but he assured me it would be exactly as I requested. I spoke with him several other times via telephone to clarify what I wanted to have done . We picked up the couch today, paying ********************** $1,030 in cash, the upholster only accepted payment in cash and before we left the store I saw that the fabric on the back of the couch was not installed as it was supposed to be. I pointed out some areas that werent quite right but he brushed it off. When I got home with the couch I discovered several significant flaws and called to bring it to his attention. I wasnt seeking for the work to be done but to received some kind of partial refund. Mr. ********************** blamed me for the shoddy work and said I was too demanding a client. He admitted he may have forgotten to tell the upholsterer what I requested. After several minutes of heated discussion (aggressive) he offered to pay me $100 which is not acceptable compensation for poor workmanship.