Business ProfileforDayspring of Catawba County

In March of 2022, my husband and I purchased a townhome built by Dayspring of Catawba County. We moved in on June 21 2022. From the date of our move in until the present, we have experienced high indoor humidity levels. Shortly after moving in, we contacted the sales representative about this and she referred us to the **** company who installed the system. I am a heart patient and it is very unhealthy for me to breathe this excess moisture. My husband and I purchased a large dehumidifier and recorded the amount of water emptied each day. After 10 days, the site manager heard about us emptying 112 gallons of water from our home. She, along with one of the **** technicians came to our home to see if they could resolve the problem. They were not able to do so, however, the site manager said we will do everything we can to find the problem. The site manager noticed that our clothes were damp in the closets. The only things done were lowering of the fan speed and replacement of the compressor fan blades and motor, which did not help. The site manager contacted us two days after this was done and we informed her that our humidity level was still too high. We have not heard from her since that date. We have had 6 **** companies here to try and help us with this problem. They found that our unit is very inefficient and poorly installed. We are very disappointed with the lack of care and concern shown to us and our neighbors who are experiencing the same problems. The high humidity problem must be RESOLVED IMMEDIATELY at their expenseas we have done ALL we could to find and resolve this problem.