ComplaintsforDayspring of Catawba County
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March of 2022, my husband and I purchased a townhome built by Dayspring of Catawba County. We moved in on June 21 2022. From the date of our move in until the present, we have experienced high indoor humidity levels. Shortly after moving in, we contacted the sales representative about this and she referred us to the **** company who installed the system. I am a heart patient and it is very unhealthy for me to breathe this excess moisture. My husband and I purchased a large dehumidifier and recorded the amount of water emptied each day. After 10 days, the site manager heard about us emptying 112 gallons of water from our home. She, along with one of the **** technicians came to our home to see if they could resolve the problem. They were not able to do so, however, the site manager said we will do everything we can to find the problem. The site manager noticed that our clothes were damp in the closets. The only things done were lowering of the fan speed and replacement of the compressor fan blades and motor, which did not help. The site manager contacted us two days after this was done and we informed her that our humidity level was still too high. We have not heard from her since that date. We have had 6 **** companies here to try and help us with this problem. They found that our unit is very inefficient and poorly installed. We are very disappointed with the lack of care and concern shown to us and our neighbors who are experiencing the same problems. The high humidity problem must be RESOLVED IMMEDIATELY at their expenseas we have done ALL we could to find and resolve this problem.Business response
10/21/2022
. We immediately checked our email because the last communication we had regarding this issue was an email we sent to the Reopelles on 8/12 following up on the visit with the **** company and inquiring that all was working. We received no response. We double checked all folders to ensure that there was no response. We have received other email correspondence from the ******************. The home also has a warranty with **** home warranty company. No warranty claim had been filed.
We called the homeowners on Monday to see what issues they are still having. After that conversation, we spoke with the owner of the **** company and set an appointment to visit the homeowners on Tuesday at 11am. The **** owner met with the homeowners and our representative on tuesday. ******************** confirmed that they had several **** companies look at the system to see why the humidity is high in the home. All other companies confirmed the unit is working properly and recommended a whole house dehumidifier system. The **** owner checked all aspects of the system including attic ductwork, bath fan exhausts and even making sure the dryer ductwork was clean. Like the other companies, he cannot find a cause. He acknowledges that there is high humidity in the home, but that the **** system is working correctly. With the drop in temperature and humidity, he recommends that they monitor it through the winter and see what happens in the spring once the temperature and outside humidity increase. He gave them his cell and asked ******************* to update him every four weeks. The house is currently at 50% humidity which is an ideal range.
We also went over with the homeowners that if they have an issues they should file a warranty claim so that any warrantable items can be addressed. Even if the item is deemed not warrantable, we will then be aware of the item and can advise them on how to address it.
Thank you,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.