ComplaintsforHickory Used Car Superstore

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 2023 I purchased a 2015 RHD Jeep Wrangler for $28,086.75. I needed a financing option for a vehicle for my job because I did not have the money to afford it out of pocket. I was mislead and taken advantage in this purchase. I was not given any paperwork at time of purchase and avoided or redirected when I asking for it for the last year. So redirected that instead of giving me the paperwork when I showed up with my husband we were led to believe we could trade in the Jeep for a car and they sold us a car and told me to repossess the Jeep back to ******* ******* Services. Once receiving the paperwork over a year later I saw a fault stating I placed $3,992 cash down on the deal. I am 100% certain I did not place this cash down due to not having the money. The car I traded in was my original work car but the transmission would've went out and if I had said money I would've fixed the car rather purchase a new one. My ideal resolution is to be pardoned from the Jeep. I was mislead, taken advantage of and exploited in the purchaser of this vehicle.

  Business response

  06/12/2024

  The amount down was in fact $3,992. $1000 was paid by card. The receipt is attached. The remainder came from cancellations of finacial products the customer purchased on the ***** Pilot they were trading. The customer chose to use the cancellations as a dowm payment. Both documents are attached. The customer did in fact recieve their paperwork as evidenced by the document they submitted. We provide all customer the required documentation. Lastly, we never recommend a customer not fullfill their financial agreements with any lender. 

  Customer response

  06/13/2024

   
  I am rejecting this response because:
  the response is incorrect. The receipt provided shows the amount of $50 at the top then $1,000 at the bottom. I did not have $1,000. My bank statement is attached with the date of purchase for the vehicle. I have a withdrawal of $50 and another for $82.26 to Everette Superstore. The documentation has been manufactured. Neither of the service contract cancellation contracts have a dollar amount. 

  In February 2024, when my fianc at the time and I came to get paperwork for the Jeep Wrangler, ***************** did suggest we take the repo in order to buy a Kia **** Once he pulled my credit he suggested I take the repo on the Jeep and let my fianc buy the car. We left with a 2nd vehicle we did not need and returned it in the same month once we realized we were yet again mislead and taken advantage of to steer our attention away from the Jeep. 

  I have attached a copy of my credit report showing they pulled my credit on February 3, 2024.

  Business response

  06/14/2024

  My apologies. The second recipt failed to load and I didn't catch it. I have attached it now showing the additional $950 down. Just to clarify $2,992 was from finacial product cancellations on a vehicle that was traded in. There was a $50 and a $950 charge to a credit card. These receipts and cancellation forms total up the down payment of $3992 that was on the bill of sale as well as the bank contract. Our dealership has nothing to do with a customer not fullfilling a finacial obligation with a lender.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were pressured to complete an as-is used car purchase all while the salesmen verbally promised to fix the problem with the car but upon return we are told there's nothing the salesman can do about it.

  Business response

  04/08/2024

  I, *********************, the Customer Relations Manager, have been speaking with customer and working together to check out the issue of the vehicle. We are sending drivers as I am typing this to their house to pick up and take to Gateway to diagnose the issue and will go from there.

  Customer response

  04/12/2024

   
  I am rejecting this response because: Hickory used car superstore has had the vehicle since monday with no updates.
  
  

  Business response

  04/15/2024

  I received a call this morning that the vehicle is ready for pick up. Two wheel bearings were fixed. Once the vehicle is dropped of at our store, I will reach out to the customer to figure out pickup or delivery schedule. I called the customer this morning at 9:45 am on 4/15. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 *** on 7/7/23. I let them know there was a few issues with the car that would need to be fixed. They agreed to fix them. In July the company gave me a loaner car and kept my *** to fix it. They had my *** for over 2 weeks. I got it back and they said it was fixed. I keep having problems with the oil leaking and went back and sit at the business and no one would help me. The problem has still not been fixed. On 2/7/24 I went back to the business to let them know its getting worse. While there I found out that the car was never fixed and I have documentation to support it. They kept my car and sent it to the shop. Its been over a week and I still havent heard anything. I was lied to and caught them in the lies. My mom and a few other family members went with me and they can also witness that they lied. I want my car fixed and I feel they should pay it off. *** had to be out of work and depend on someone else for a ride. The last person I dealt with at the car lot was *******. They are rude. They also wouldnt give me a loaner car this time. As of right now I have no transportation and no one is calling me about whats going on with my car. I have a video of the man saying that nothing we ever done to my car for the 2 weeks they had it.

  Business response

  02/27/2024

  ****, the manager at Hickory Used Car Superstore and *********************, the Customer Relations Manager, have both talked to the mom of the customer and the customer via emails. According to our binding "We Owe" document that is signed and completed during the sale of the vehicle, the only thing on there to replace is the rear tires as shown in attachment. The customer has agreed we did that. The customer also agreed and signed that this was an "As Is" vehicle as shown in the second and third attachment. The third attachment is a document printed on bright red paper that says this vehicle has not passed our quality inspection and that we recommend the customer to take the desired vehicle to their own trusted mechanic, which the customer choose not to do before hand. It also states "do not buy this car expecting Hickory Used Car Superstore to make repairs." It also states not to accept verbal agreements. The customer also did not purchase a warranty/service contract as he stated his uncle was a mechanic. According to the signed paperwork, we have not broken any promises.

  Customer response

  02/27/2024

   
  I am rejecting this response because: I was told they would fix the problems in the beginning  They had my car for 2 weeks stating it was getting fixed  Nothing was done to the car  ***** told me in person the car was fixed and now I find out the car was never touched  I feel they should fix the problems 

  
  

  Customer response

  02/27/2024

  I have a video of them stating that nothing was done to the car. The video cant be uploaded because it is too long. I also have text messages from the salesman. 

  Customer response

  02/27/2024

  I sent the text messages and video. Im not sure what you are needing as far as clarification. Can you provide me with your phone number so I call understand what is needed

• Initial Complaint

  12/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On October 6, 2023, we purchased a vehicle from the HICKORY Used Car Superstore -********* Hickory, **. Salesman- ***************************. I picked up the 2019 Jeep Wrangler 4 door and drove from exit 125 to 118 when the clutch went to the floor, and pieces flew from the side of the Jeep and set the shoulder of interstate on fire. ********* fire **** was called to extinguish it. The girl that works at ********* in ********** drove by when the fire was burning. I am almost 75 years old and not in the best of health. I had to find own way home. I called, wrote, and faxed a request to cancel the transaction. I was ignored. I researched and found out that there was not a part to repair the clutch. After numerous calls to several different employees of both the Superstore and Everett Chevrolet, we were lied to, suffered their rude comments, excuses and insults. I am afraid to ever drive this vehicle again. We do not have possession of the vehicle other than the **************************** disaster. We just want our down payment back. The Jeep is a lemon with no genuine parts to repair it. It was a beautiful, although deadly vehicle.

  Business response

  12/13/2023

  This customer previously submitted a statement to the ******, which was closed after our response. As previously stated in our *** response, the vehicle is currently at ********* being repaired. I just spoke with their service advisor, ********, this morning who said the last part they were waiting on should arrive on Friday. ******** stated she has tried to reach out to the customer a handful of times for updates, however, they have not answered or returned any of her calls. She said she is disappointment that it has taken so long to get the parts in but there is nothing else she could have done to make it go quicker. Once the last part comes in, the vehicle will be put back together and repaired. These repairs are at zero cost to the customers. 

  Customer response

  01/09/2024

   
  I am rejecting this response because:

  If this Jeep has been "repaired" then it has NOT been repaired with original Jeep authorized parts. The ***** report updated today, January 4, **** clearly states "remedy not yet available " so any "repair" is simply a temporary patch.

  We just want our deposit back because we do not feel safe in this Jeep.

  *********************************

   

  
  

  Business response

  01/16/2024

  ****, the manager at our Hickory Used Super Store has tried to contact this customer by phone multiple times and has not heard back.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday (10/28), I went with my wife, *******, to purchase a 2020 Mustang GT. I had spoken with the salesman, *********************************, many times before the four-hour ride from ************** to Hickory, **. When we got there, I discovered the resonator had been cut out of the car and replaced with H-pipes. This was not disclosed in any of my discussions with **************** was it mentioned in the car listing. ****** requested a deposit before my wife and I drove to Hickory to look at the car. I paid the requested amount ($500), not knowing there was this issue. My wife and I were hesitant to proceed, but I liked everything else about the car. So, my wife negotiated with them to pay for a new exhaust and we proceeded to purchase the vehicle.When we got home, my wife left multiple negative reviews about our experience. The one on ******** was flagged to keep their reputation intact, even though they were engaging in deceptive practices. Please help us get the money for the exhaust that they promised. We have tried on our end, but they are flagging reviews and not responding to phone calls.

  Business response

  11/10/2023

  Full response is attached via PDF. I spoke with ******* last week. Her biggest concern was that ****** did not shake her hand or acknowledge her during the sale. I apologized for ******* perceived actions. She told me about her degrees and professional and personal status but began to degrade her husband saying I make 30k more than my husband and he is the submissive one in the relationship, if you couldnt tell. I was shocked that someone passionate about being treated equally (and Everett agrees all should be treated equally with respect and kindness) that she would downgrade her husband like that. She then mentioned the exhaust part. ******* stated she asked for $800 in negotiations but the dealership offered to pay $250. They agreed. I asked how we could make it right in regards to her feeling mistreated. She said for ****** to apologize and for us to pay the remainder of the $800 total, and then she would be happy to take down all of her reviews. If we did not, she would be sure to use her platform to tell everyone she could. She made it clear that she teaches many classes at ***************** and is asked to speak all over and she would be sure to tell everyone unless we met her demands. As a company we do not tolerate being threatened or blackmailed to do something. For this reason, we proceeded to not take further action or engage in conversation with the family.
  
  
  

  Customer response

  11/10/2023

   
  I am rejecting this response because:
  
  A lot of this information is false. Its true that ****** did not acknowledge me. When this was brought up with the **************** Manager, she said, Its because you walked in behind your husband. That part is inaccurate. I walked in with my husband. In fact, he held the door for me.

  As for the resonator, the fact that it had been cut out was never disclosed to my husband (not in the ad or in conversations with ******). We didnt know until we drove four hours to look at the car and thats wrong. Its deceptive. I brought this up when we sat down with ******. He was told that it would cost $800 for a new exhaust. This entire situation was discussed before any paperwork was signed and he agreed that the dealership should take responsibility. He even brought over a piece a paper to show they were going to mail a check.

  I mentioned my salary because Im tired of women being treated like they dont matter, when they make 89% of family purchasing decisions. I contribute to our household and Im proud of my degrees. *** worked hard for them. Im sorry if you think thats degrading my husband - that was never my intention. I love my husband and were a TEAM. That said, *** never taught at *********************** in my life, which tells you how little they paid attention to our conversation. 

  Lastly, I offered to take down my reviews if they made things right - if ****** apologized and if they paid for a new exhaust. That would be the right move in my opinion. When companies make things right, they shouldnt be penalized with bad reviews. I firmly believe that and my offer still stands if they change their minds.

  I wish we could come to a resolution but it is what it is, I guess. Well speak with our wallets and never purchase another car from them. ****** learned.

  Business response

  11/14/2023

  According to the We-Owe, which the customer signed, our company agreed to pay them $250 for the resonator. We do not owe them any more money as per our agreement with them while they were at the store. Once they got home they tried to extort us by threatening us with bad reviews. We sent a check by mail for what they originally agreed to.
  
  Once again, we apologize for ******'s perceived actions as we strive for all of our customers to be treated with warmth, respect, and consideration.

• Initial Complaint

  08/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 7, 2023 I requested information from Hickory Used Car Superstore regarding the 2014 Jeep Patriot they had that was listed for $9,500 on CarFax. I recieved a response from ****** letting me know someone would contact me the next day when the business reopened. I was contacted by ********** on July 8, 2023 at 9:13 am regarding my inquiry. He sent over a purchase proposal for the vehicle with the total amount for the car coming to $10,531.72 with taxes dealer fees and everything included in the total. I agreed to this amount and I submitted a credit application for approval. Upon finding out I had been approved ***** proceeded to call me and inform me that the bank wanted a $1,000 down payment to which I agreed. I paid $100 to hold the car and gave the $900 in cash when my car was delivered. I was told my car would be delivered on July 10, 2023 however I did not recieve my car till July 12, 2023. When I was informed what my monthly payment would be I was not given an amount for how much the loan was taken out for. When my car was delivered I was not allowed time to read the paperwork nor was I provided with a copy of what I had signed. It took over a month for the financing to be taken care of and after calling multiple times with no response I drove 3 hours to the dealership to get my paper work and find out why my financing wasn't done. I chose to refinance with a different bank and after doing so the numbers didn't add up. Upon review of my paperwork it states that the cash price for the car was $10,000 and after fees and everything the total was $11,189.81 both of which were 2 different numbers than what I was informed would be the price and what was advertised. They took my $1,000 and upped the price of the vehicle by $500 after I agreed to to first amount. They also sold me the car with 4 bad tires that were below the legal limit all of which I had to replace after getting 2 flats and would like reimbursement for them as well.

  Business response

  09/06/2023

  Dear *****************************,
  
  We attempted to reach out by phone shortly after receiving this complaint from BBB. We reached your voice mail and have not heard back from you. We wanted to respond in the allotted time frame given by the BBB. We are looking into your situation including the tires and the cost of vehicle. We will be calling you once we have gathered more information and can accurately respond. Thank you for your patience in this matter. You will be hearing from *********************, our Customer Relation Manager.

  Customer response

  10/20/2023

   
  I am rejecting this response because:
  I have previously filed a complaint against this business back in August the complaint number was ******** . The case was closed due the dealership making a "good faith effort" to contact me. The dealership claims to have reached out however they did not leave a voice-mail or provide a call back number for me to contact anyone. I have waited for over a month to have someone reach out to me and have recieved nothing but silence. I have tried to contact the dealership but no one will answer me. They changed the price of $9,500 that I agreed to pay to $10,000 on the final paperwork without informing me of such. They also took a $1,000 down payment from me that would not have been necessary had they not upped the price of the vehicle. Not even 2 weeks later I had to spend $544 on tires because they sold me the car with tires that were dry rotted resulting in me getting 2 flats while driving. Now not only have they costed me more money than necessary but they're paperwork listed that there was no structural damage done to the vehicle however the front bumper has clearly been smashed in by either running into a pole or something of that nature and popped back out and was not found until the attempt to repair the car was done. The car is currently sitting in my drive way inoperable because the electrical system has been shot. The car completely shut down on me in the middle of the road with my son in the car and when we changed the battery there was smoke and the ground wire completely snapped in half. I would like a full refund for the vehicle or for the dealership to take the car back and pay off my loan. I am also requesting $1,000 in reimbursement for the tires, parts and other labor. If I had known there was structure damage to the vehicle it would still be sitting on their lot and not in my driveway.   

  Desired Resolution:

  Refund

  
  

  Business response

  10/27/2023

  We have looked at our files and understand her opinion of a $500 overcharge and are happy to refund her that amount. As far as the tires go, even though tires are not something we replace on used vehicles before we put the vehicle on the lot for sale, we are happy to split the cost with her on new tires. If she has already paid for them, we can refund half with a receipt. Due to the dissatisfaction with the vehicle, we are happy to do our best to help her trade out of the vehicle and give her a great value for her trade. The vehicle was sold and signed AS IS with "nothing owed" on the WE OWE form which was also signed. However, we hope that refunding $500 for the change of price, compensating half of the tire cost, and doing whatever we can to trade her out of the Jeep with help alleviate the situation and make it right. 

  Customer response

  10/30/2023

   
  I am rejecting this response because:
  I have tried to reach back out to the dealership both on Friday 10/27/2023 and Monday 10/30/2023, both times the person I was supposed to be calling back was not there. *************** in the time frame given to ensure that this doesn't get closed. I am not satisfied with the dealerships offer to split the costs of the tires. I am willing to trade the vehicle ONLY if they give me a trade of equal value and will not charge me more than what I currently still owe on the current car. 

  Business response

  11/01/2023

  I just spoke to ***** on the phone (Wednesday 11/1/23) and apologized for her missing me on Friday and Monday. Friday's I leave early and Monday I was out for personal reasons. I spoke with her on trading her vehicle in and us working to keep it with in the same payment range. We are reimbursing her for the $500 if that makes the most sense and would not hurt the trade process for her. As far as the tires go, she is sending me the receipt for the tire cost and due to a lower cost for tires on this car, I will speak to my GM to see if we can give more than 50% of cost. Otherwise, we will work to take that off the car price for trade it if that makes more sense and helps ***** in the long run. I am letting the manager at the Hickory Used Super Store know that she needs a 4 wheel or all wheel drive due to living in the mountains and will have a different sales rep reach out to her per her request. I told her that me, my GM, and the Super Store manager will stay in constant communication in regards to this via a three way group text so that I can make sure the trade is handled well and promptly. Thank you ***** for working with us.

  Customer response

  11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from this dealership and within two days started having multiple issues listed below. Dash light keep coming on and off Driver side mirror and signal are fried Brakes no good on front Rims black instead of silver due to brakes constantly shedding Drivers door pops when opening Rust on car that was supposed to be fixed prior to purchase but never was *********** Sunroof squeals Windshield wiper flew off causing windshield to get scratched Numerous issues not handled at all seriously And it consistently is being lied to about being fixed we have been lied to about it every single day and told them at this point we are not feeling safe with the car due to the lies being told they said they could put us in something else then come and tell us that payments will double if we do that they basically wanna stick us in this car tht we have had numerous issues with and have gotten nowhere and still dont want to really help us this is never the type of service or dealer anyone should deal with

  Business response

  07/06/2023

  According to our sales manager ************************* this vehicle has been fixed and should have no issues

   

  Thank you

   

  ******************************

  Controller

  Customer response

  07/07/2023

   
  I am rejecting this response because: there are several issues that weee to be fixed that rich the sales manager told us as well as **** a sales rep that they would resolve asap and has yet to do so much less just got off the phone with rich and he said he would have to talk to his boss to see if they would finish fixing all the issues since they decided to only fix one issues out of almost 15 they keep liein and giving us the runaround and avoiding the whole situation until we go in person and have to show out then they do what they can just to get us to leave they didnt fix even half of the issues and was supposed to finish others and never did they lie constantly to our face and on the phone 
  
  

  Business response

  06/25/2024

  Please see attachment for response

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car from this place and haven't even made the first payment on it before finding out the motor needs to be replaced ! I have spoken to several different people working there and have been lied to so many times I have lost cost ! I was told they would get me in a new car then was told no they couldn't do that after I spent over 2 hrs waiting for them to run my credit after I was told before I even went that they didn't have to go through all of that again ! Now I am told I will just have to wait on the car that I have had not even a month yet to be fixed ! I have a disabled child that has several appointments each week and now I am stuck without a car to even make it to her appointments ! It would be nice just to get my down payment and my trade in back ( at least my trade is wasn't broke down within 2 weeks of having it ) Don't believe anything these people tell you !!

  Business response

  05/08/2023

  Manager ************************* response below:

   

  We are trading them out of that vehicle today... we will get it handled. If we need to respond I would say that we are trading them out of the vehicle.
  
  Customer said she tried to get the ******************** canceled and doesnt know how.

   

  --*****

  Customer response

  05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Ram Truck on April 15,2023. On the 16th day of owning the vehicle, the check engine light came on. I took the truck to the auto parts store, just to see what code was causing the light to come on. It showed the fuel pump. I contacted *************************** (Salesman) at the dealership and discussed the issue. I purchased the Extra warranty when I Purchased the truck, but it has a 30 day or ***** mile waiting period before you can submit a claim. So I was hoping and assuming that it had only been 16 days of owning the truck, they would help me out. Maybe if not cover it all, we could work out something to where we both would be happy, and my truck would be good to go. BUT NO!!!! They are not willing to help in anyway. Told me to use my warranty, so basically I have to let the truck sit for the remaining 14 days til it hits the 30 day **** before I can submit a claim to even try and get it fixed. Because if I drive the truck and it causes more damage then the warranty company can kick the claim due to the initial problem wasn't fixed. Total BS!!!! I warn you, please do not buy from here. I really thought that they would be willing to work with me and take of the problem, money and time wasted. I am very disappointed in this dealership, and I will personally tell anyone that asks, NOT TO BUY FROM THEM!!!!

  Business response

  05/08/2023

  Below is response from manager that is familiar with the complaint

  ******************, came into our dealership complaining about a check engine light 16 days after he purchased a 2014 Dodge Ram **** with 18X,*** miles that was sold to him As/Is on a form that clearly states "DO NOT BUY THIS VEHICLE WITHOUT HAVING IT CHECK OUT BY YOUR MECHANIC". We offered to get the truck diagnosed for him to see what was going on but he insisted that " He knew what was going on with the truck and wanted to make sure we were paying for the entire bill". *************************** the sales person proceeded to tell him that we could assist in getting the vehicle looked at "OUR" cost. We definitely offered a solution to help resolve the issue he was having but was not I guess our response was not what he was looking for.
  
  -*****

  Customer response

  05/10/2023

   
  I am rejecting this response because:

  This is in no way satisfactory to me. They only offered to have the truck checked out by a sublet, which was done and it showed the exact reason I told them, the Fuel pump. They in no way offered to rectify the problem, such as pay to have it repaired, either the whole cost or ** splitting the cost, to which we both would be happy with the outcome.  Once I submitted a online bad review against the dealership,  they retaliated by making it personal, by posting false information online about my Wife and her employer, when she nor her employer has anything to do with this situation.  When I received a phone call after my 1st bad review from the dealership,  from ******************************* only to tell me that he would reach back out to me so we could get this matter resolved and I could get my bad review removed. I did not receive another phone call. Once I was notified of the online post they made towards my wife and her employer I went to the dealership  and tried to talk and reason with ******************************* but to no avail. I just want my truck fixed. If they would've took an initiative to try and help me this all could've been avoided. 

  
  

  Business response

  05/18/2023

  ******************, came into our dealership complaining about a check engine light 16 days after he purchased a 2014 Dodge Ram **** with 18X,*** miles that was sold to him As/Is on a form that clearly states " DO NOT BUY THIS VEHICLE WITHOUT HAVING IT CHECK OUT BY YOUR MECHANIC". We offered to get the truck diagnosed for him to see what was going on but he insisted that " He knew what was going on with the truck and wanted to make sure we were paying for the entire bill". *************************** the sales person proceeded to tell him that we could assist in getting the vehicle looked at "OUR" cost. We definitely offered a solution to help resolve the issue he was having but was not I guess our response was not what he was looking for.

   

  -*************************

  Sales Manager

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2016 Silverado about 6 weeks ago and i had to take it to the dealership because it started running rough and Everett Chevrolet thought they fixed the problem only to tell me it still was running rough and needed a catalytic converter so I didnt get it fixed and I took it to another shop to have plugs and wires replaced and one of the coils pack replaced and it ran great until Sunday night it went into low power mode and the check engine light came on and it keeps going into low power mode and they said theres nothing they can do even though I havent even put **** miles on the truck. The only thing I could do was get traded out of it and now they cant get me approved for financing for something else and Im stuck with a $34000 loan and a vehicle the keeps breaking down. Not to mention they never told me and my mother that we would receive around 10 hard inquiries to our credit reports.

  Business response

  05/08/2023

  According to sales manager see below

   

  Customer is being traded out of the vehicle and is calling to cancel the BBB complaint. If we need to respond we can just say we are helping the customer trade out of that vehicle into another one.
  
  -*****

  Customer response

  05/08/2023

   
  Better Business Bureau:
  
  I have been working with hickory used car superstore to trade out of my vehicle and i wanted to delete my complaint except it appears that BBB doesnt allow that. Its unfortunately apparent that I jumped the gun when I made my complaint and i would still like to delete it.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩