ComplaintsforEastern Airlines, LLC
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
My issue is that eastern airline cancelled the flight from JFK to GYE few hrs before departure which caused an inconvenience for me because at the last minute i had to cancel reservations for my hotel and my transportation causing me unneccessary financial burden for me as a client. I sought out recompensation from the airline and was told that there would be no type of compensation from the airline at this present moment and that i should email the company myself only to find out that the same supervisor i spoke to in the first place would be the same person to respond to my first email stating the same thing making my concerns about financial reimbursement not even transcribed to a higher up. The supervisor from eastern airlines was very dismissive to my concerns about my financial loss because the company wanted to cancel at the last minute with no good apparent reason when asked . I am asking for help for myself and other perspective clients suffering from financial distress. My flight confirmation for eastern airlines is N1VL37. another thing is the customer service really was disgusting towards me and tried no way possible to help me as a client feel heard and appreciated if anything caused more harm by causing me to be stressed out when traveling for so many hours is already stressful. Please help me thank you ******** ** ****Initial Complaint
10/17/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
********* ******** and his wife ****** ***** booked a flight Montevideo- Miami in first class. The outbound flight actually happened. The service was largely substandard, in many aspects but they did make safely to Miami. The return booked for today October 17, 2021, did not happen. Several hours prior to scheduled departure, there was no sign whatsoever of the flight existence. No information in the airport boards. Nobody in the counter, and almost no counter to be found. A phone call to the airline confirmed that the flight was indeed on time, and that they " did not know why it was not being announced. There must have been a mistake." Well, as passengers started to arrive it became obvious that there was not going to be a flight. Eventually 2 people showed up int he counter and did not seem to have any ownership or representation of the company. They said they did not have a crew and that the flight would be cancelled. No plan for when they would travel. No accountability.Initial Complaint
09/16/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Eastern Airlines sold a ticket from Miami to Montevideo for September 16 (conf # ******) for my daughter. I was confirmed by phone that the luggage was included for check in. When I asked about any other requirements for the trip I was told "nothing else". Once my daughter got to the desk in time for departure, she was told she had to fill a form to enter Uruguay. We were never told about that before. I/she tried to do it online and the system didn't work. The employees didn't help; they didn't know how to do it. Finally, after arguing my daughter was able to board but not able to check in her bag because there was some kind of another problem they did not explain well but would take days to solve. she had to leave it in Miami (we live in Houston) until someone go there and get it. She had no choice or lose the flights and all the other connections to get to Argentina. Now she have to lose that baggage, she doesn't have clothes and suitcase in in Miami charged $10 a day.
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Contact Information
4310 Regency Dr STE 100
High Point, NC 27265-9487
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.