ComplaintsforHigh Point Furniture Sales, Inc.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for furniture with High Point Furniture Sales Jane salesperson. I get a call from Jerry there the Operations Manager stating that my furniture is ready and make the final payment. He took money from my account prematurely knowing that the order was not ready nor fulfilled because I am out of town. He stated the furniture was to be deleiverd within a week and was ready and that date was on 2/28. It is now 4/24 and the order has been paid in full and I dont have my furniture that was promised back in February. First Jerry went into my account and stole the money without a written authorization and knowing that the furniture was no ready for delivery. I dont beleive they have a reliable delivery source but they are taking peoples money and stating they can deliver your paid for furniture and they continue to make sales using decptive sales practices by taking money up front when they dont have the items in house and then customers wait over 8 months to obtain their furniture! I ordered this furniture in October 2022. I want a full refund immediately of all monies if they can not fulfill the order and deliver paid in full furniture. This is theft by deception by forcing customers to pay for furniture not in stock in full up front and they have no delivery and not plans to customer purchases.

  

  Business response

  05/02/2023

  Customer placed an order with us on 11-10-22 for a Legacy Table & 6 Chairs. We received the merchandise on 3-2-23 per Bill of Lading attached. Customer says we collected her money before the furniture got here which is not true. Customer was emailed on 3-7-23 informing her that her furniture had arrived and the balance would have to be paid before releasing the furniture to the delivery company per email attached. Customer sent back the ACH Form signed and dated on 3-10-23. No money was stolen from her account. She authorized it. Form Attached. Money was drafted from her account and applied to the order on 3-10-23. She was emailed a copy of her Sales Order showing a zero balance.  Sales Order Attached. She was never told that her furniture would be delivered to her in a week. Her furniture was released to the delivery company on 3-11-23 for them to set up delivery. We use a third party delivery company to deliver out of state for us and we have no way of knowing their delivery schedule. Upon speaking with them about this they informed me that they have to wait to get a full truck to deliver to area's to make it cost effective. Furniture business has been slow lately but it still only took them 3 weeks to get her scheduled. Which is a normal turn around time. Customer also stated she has waited over 8 months to receive her furniture, it has only been 6 months since she ordered it. It took the manufacturer 5 months to get it to us. She is scheduled for delivery on Thursday of this week. So most of what the customer has complained about is not true. I hope this response is adequate. I did call the customer and go over all of this with her and that she made false accusations about our company. She said she had gotten an email from you and that she was going to cancel the dispute. Please let me know if you need anything else. 

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