Business ProfileforEanes Heating & Air Conditioning, LLC

The Comfort Specialist, aka highly trained salesman, *********************** was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where ****** communication stopped, despite his (and Eanes) promise to make anything that wasnt done correctly on the install or the equipment, made right.The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced.After convincing them to do that, I noticed that the new return plenum and furnace drop included on the contract was not being done. When I questioned, I was told that it was not included on the punch order. ***** (the salesman) and I discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the **word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by ***** and included in the contact were a hard no from the installers. I sent ***** a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not right would be made so, no matter what). I emailed ***** and Eanes **************** several times over the next week to ask for a refund of the cost of material/labor on the return/drop, and I got zero reply.

We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our managers will be contacting you to work towards a resolution.