21 Customer Reviews
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Review from Matthew S
2 stars07/21/2024
The Comfort Specialist, aka highly trained salesman, *********************** was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where ****** communication stopped, despite his (and Eanes) promise to make anything that wasnt done correctly on the install or the equipment, made right.The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced.After convincing them to do that, I noticed that the new return plenum and furnace drop included on the contract was not being done. When I questioned, I was told that it was not included on the punch order. ***** (the salesman) and I discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the **word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by ***** and included in the contact were a hard no from the installers. I sent ***** a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not right would be made so, no matter what). I emailed ***** and Eanes **************** several times over the next week to ask for a refund of the cost of material/labor on the return/drop, and I got zero reply.
Eanes Heating & Air Conditioning, LLC Response
07/22/2024
We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our managers will be contacting you to work towards a resolution.Review from Ronald C
1 star05/02/2024
I feel like I just got ripped off! I was just charged over $670.00 for 1/2 hours labor to install a condenser fan motor thar was under warranty for only the part. I called another HVAC repair company and they informed me they would charge around $300.00. The $670 was way too much for just 1/2 hours work.Eanes Heating & Air Conditioning, LLC Response
05/06/2024
We apologize for any confusion or dissatisfaction regarding the cost of the repair. Our pricing is based on various factors, including labor, parts, and industry standards. We strive to provide quality service and fair pricing to all our customers. One of our Customer Relations Managers will be contacting you to work towards a resolution.Review from Tami K
5 stars04/12/2024
They not only did a amazing job on my new install but there employees really do put the customer first. It's not a cheap investment and you wonder if you made the right choice. There installers took any doubt about my choice away. They took care of every comfort issue and concern I had. Without hesitation.Eanes Heating & Air Conditioning, LLC Response
04/15/2024
Your feedback is highly appreciated. Thank you so much for the review!Review from Darlene L
1 star02/22/2024
Eanes used to be really honest and did good work. I don't know if they have new management or not, but they have changed (for the worse!!). I was pressured into buying a new unit, even though my Carrier was great. My bad for listening to them. It's not even 2 years since my ********* system was installed. I currently have no heat (for 2 days now). The unit runs 24/7, my electric bill has doubled for the last 2 months. I called and 2 technicians came out, said it was heating and left... I called them back out to the house the same day. They admit that they don't know exactly what is wrong. They said they got their manager involved and should hear back from the manager the following morning. I didn't hear back and called the office to speak to the manager. I was told the managers are in a meeting. it's now almost lunch time, still crickets. I work from home, and I am freezing. Eanes is obviously in no hurry to return a simple call to give me an update on my HVAC system and it's under warranty. I do not recommend this company. They stopped caring about their customers.Review from Jeremy M
5 stars02/14/2024
Eanes REALLY took care of my grandmother. Other companies were just trying to sell us a new system but Eanes took the time to diagnose the problem and fix it. This saved her so much money which was crucial now that she is on social security and my grandfather has passed away. Thank you Eanes!Review from Heather M
5 stars02/14/2024
Eanes installed a mini split for our bonus room. Spencer and Josh were both very friendly, respectful of my home, and worked efficiently. I would recommend Eanes to anyone looking for quality work!!!Review from Usman K.
1 star02/09/2024
got the maintenance package from this company. The technician came and pretended he was checking our downstairs furnance in the crawl space. after spending 45-60 mins he told us about cracked heat furnace & told my wife to turn off the heating as his company wont take the liability if an unfortunate event occurs due to carbon monooxide leak. His estimate 4000$ for part replacement or replace the whole unit for over 8000$ which was their labor cost as the unit is free under warranty. He arranged the appointment with the comfort advisor to reevaluate the situation the same day who repeated the same and suggested the same thing after checking the furnance. I decided to get second opinion from an independant business the next day. he checked everthing and informed me nothing wrong with furnance and the picture of the cracked furnace that Eanes employee provided us was not even my furnance. To our dismay he informed us that he saw a plastic bottle stuck forcefully in to the system's fan. we couldnt beleive how both of the technicians never saw or mentioned the stuck plastic bottle. they not only tried to overcharge us for a furnance part but tempered with our system. At my request that even if the part has to be replaced how much it will cost us. the independant technician told us that it would be less than 400$ for the labor. My friend who is also my neighbor had exactly the same experience with this company with exactly the same pictures of broken furnance part. which was a again false as per the independant technician. The purpose of this complaint is to make sure they don't try to rip off someone else's hard earned money and put their lives in danger or put them in great mental stress that we experienced. please note: After several attempts to attain the pictures of the broken/cracked heat exchanger they never sent me the pictures but i took the picture of the said cracked part from one of the technician IPAD. So beware of this companyReview from Kathy W
1 star09/21/2023
Eanes originally put in my air conditioner a few years ago and I was happy with the service. However on 9/18/23 they came to service the a/c that had stopped working due to a clogged drainpan. Charged me $769.00 for a service call and condensate drain repair. When I asked for an itemized receipt with a breakdown of labor and parts, they refused to provide. They said that they charge per process not by parts and labor. I feel as though I was scammed. I am so disappointed in these business practices.Review from Brad E
1 star08/18/2023
Eanes is recommended as a Lennox Premier dealer. It seems Lennox Supplier Management validation is failing. Called Eanes to replace an AC unit. Spent $13,000.00 - Installer stepped through the ceiling. Eanes did hire a drywall person to fix the problem. -New unit did not cool the house. -King valve was broken - replace the king value 2 months later. -Failed City inspection due to leaking cool in the attic. -Left trash in the attic, yard, and by the new AC unit. Would not recommend it - I wish I could leave pictures.Review from Ron N
1 star07/08/2023
I called because my A/C wasn't cooling the house. The technician from Horizon came and said he needed to replace the capacitor. They charged me $495 for the capacitor. When I checked I found that a capacitor only costs between $15 an $20. I called and complained and managed to get a $300 refund. However, the point is they were perfectly willing to screw me and let it go until I fought for what I got. They still made at least $175 on me with their concious overcharge.
Customer Review Rating
2.33/5stars
Average of 21 Customer Reviews
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