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Complaint Details
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Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crescent Ford diagnosed my car as needing a Power Steering Rack. They wanted to charge approx $2400 for the part alone because it wasn't in stock, and with zero return on the core, even thought they get $400 return on core. I was able to buy the part for $1600 ($400 core return)at a Ford dealership in ********** *** I drove 6 hours round trip to pickup the part Crescent Ford added additional so called screw and bolt costs to my bill in order to absorb the core costs for themselves. I want Crescent Ford to properly repair my vehicle so it's safe to drive without additional costs and to return my core charge that they had no right to absorb in finding other parts to charge that were not included in the original quote. I was never emailed a documented copy of the original quote. The service advisor showed us one number of $2500 that he claims to have quoted for the whole job, which is totally false.Customer response
02/01/2023
I have not heard from the business in response to my complaint.
Business response
05/02/2023
Repair was done properly and vehicle was operation within Ford specifications. Customer was only charged the labor for the rack and pinion repair (part purchased elsewhere) with the exception of required one-time use bolts used for installation. In addition, a tune up and four wheel alignment were performed. All repairs were approved by the customer.Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Spent 2500 for oil pump. Did not fix. Truck broke down almost killed me. Would not tow. Would not give loaner car. Would not pay for rental. Charged additional 300, to fix what should have been fixed first time .Business response
01/26/2023
The account provided in this complaint is inaccurate and does not correspond with the actual events.Customer response
01/28/2023
I am rejecting this response because:
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.