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Find a Location

Trim Pro Tree & Landscaping has 1 locations, listed below.

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    Business ProfileforTrim Pro Tree & Landscaping

    Tree Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Trim Pro Tree & Landscaping, LLC offers tree services including stump removal, stump grinding, crane service, land clearing and chipper service.

    Business Details

    Location of This Business
    3642 Sunset Hollow Dr, High Point, NC 27265-7955
    BBB File Opened:
    4/7/2016
    Years in Business:
    9
    Business Started:
    7/7/2015
    Business Started Locally:
    7/7/2015
    Accredited Since:
    8/1/2016
    Business Management
    • Mr. Leon Prince Jr., Owner
    • Judith Prince, Billing Contact
    Contact Information

    Principal

    • Mr. Leon Prince Jr., Owner

    Customer Contact

    • Mr. Leon Prince Jr., Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I received a quote on 5-16-24 for a tree removal job. They were supposed to call me with a date for the job and provide the insurance information. Did not hear back from company - at all - until 06-11-24- via text asking for a date to finish a job I never knew happened. I ignored the text bc I thought they wanted to do the job a month later and I was no longer interested. I responded to a second text on 6-15-24 and I was told the job was done and they needed to finish. I was then told the quote was a contract and given several different answers on when they cut the trees. I live part-time in ** and ** and had no idea they did anything. They removed the trees without a scheduled date and time and when I was not in **. I had no idea until weeks later. No bill - no phone calls nothing. Then they call me and threaten to put a lien on my house if I did not pay. I was very upset and felt I had been scammed and still do. I asked for proof of their claims they called me to schedule the job, the calls daily they made to reach me, the calls they made to ask me to remove my car in the driveway, I asked for a bill which they did not provide until 06-24-24 and still have not provide proof of calls because they do not exist. I have offered to work the situation out since with a couple of phone calls and texts because some of the work was done. I offered today to pay half the invoice now and the other half the day they finished - and I would do it before they left the property. They refused. They also lied and had at least 2 people on the phone after specifically saying it was just one person. They lied and I dont trust them to finish the job if I pay them before they finish. The whole thing is questionable at best, but my attempts to get them to accept any responsibility or do any negotiations have been met with resistance and they want nothing short of all of their money now. I have my phone records to prove the lack of contact by this company as well.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rita B

    5 stars

    06/26/2023

    Trim Pro came this afternoon and trimmed trees that were hanging over our fence and making mowing harder than it needed to be. The workers were efficient and did an excellent job of trimming and clean up. I highly recommend Trim Pro for the superior communication and service! Kudos and gratitude go to Len and the crew!!!

    Local BBB

    BBB® of Central and Northwest North Carolina

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