Business ProfileforAdam & Eve

TERRIBLE. DO NOT ORDER FROM THEM.I placed an order, and with the amount I spent, I got a free item. When I got my package, the item I PAID for was nowhere to be found, just the free item. I used the chat service on the website to try and resolve the problem. The agent I talked to was very rude, and after much back and forth told me they would give a refund.I then asked if/when I would receive an email confirming my refund, and the agent said it could take up to 5 business days?? (And, it sure did.)Towards the end of the conversation, (mind you I had another issue I needed to talk to them about, so our conversation was not done), the agent sent a message, and then the chat abruptly ended and erased the entire conversation. I wasn't able to screenshot anything, which I was wanting to do just so I had proof on my end of the conversation. At this point I was furious. So the next day, (today), I decided to hop on the customer service chat again and figure out if my refund went through since the other agent erased the whole conversation before I had a chance to screenshot, and the agent confirmed my refund, and once again, before I could even read the next message or respond, abruptly ended the chat and erased the entire conversation.THIS IS A POOR EXCUSE OF CUSTOMER SERVICE. THIS IS THE ASBOLUTE WORST EXPERIENCE I HAVE EVER HAD ORDERING FROM A BUSINESS. WILL NEVER ORDER AGAIN. Hard to believe they've been in business as long as they have, scammers!!!!Not to mention, I have "unsubscribed" myself from their incessant emails THREE times now, and I still continue to receive 5-10 emails from them a day! Each one having a different "deal", "discount" or coupon code. Every single email has a different one. Just a little odd to me.

We apologize the customer had an issue with their order and issues with the agents.  I have forwarded the customer's interactions to the agent's direct Supervisors for coaching, training and any disciplinary action that *** be required.  The customer was actually refunded more than what they paid in error.  The customer has been unsubscribed from emails, however, our emails are planned in advance and the customer *** receive emails for up to 3 days before they  will cease completely.