ComplaintsforStorm Pros Disaster Services, LLC.
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
StormPro Disaster service replaced my house roof in July 2019 with 15 year warranty. I found out water leak around one of vent pipe during thunderstorm couple month ago. I have tried to reach them by emails and phone calls, but I get no response at all. It seems that no one work in this company any more. Since the roof is under warranty, I cannot get another service provider to repair my roof. Please let me know how to get them to repair my roof. Thanks!Business response
12/30/2021
Business Response /* (1000, 5, 2021/12/09) */ I sincerely apologize for any inconvenience these issues may have caused you. I have look up your information. Our company is not reachable on the local number as we have been dispatched to work a disaster area. I was able to locate the account and I see that we have a 10-year workmanship warranty under normal conditions. However, your labor warranty was voided when the named storms that past the area this past year. That doesn't mean I do not want to assist you. Please email us as I looked up and see no email has been paced to the company. Also, we do not have full payment from you to this day. We would love to help you but please email us as the warranty states we need an emailed within 24/48 hours from the incident. *******************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.