Business ProfileforBig Jerry's Fencing, LLC

New fence installed 1/4/2022. I had emailed with attachments & after calling several times throughout the day without a response on 12/23/2022, finally receiving a phone call back just before 5PM. I mentioned that our gate had come completely off & I sent in pictures earlier that morning. A company rep was able to pull up the pictures, verify things, & mentioned that he had a couple of crews nearby & would give me a call right back for the repair. I did not hear back. I continued to call on 12/24/2022 & 12/26/2022. I also emailed twice on 12/26. On 12/26, I spoke with someone who said he was from the ******* office and I can't remember the name (although I thought he said something to the effect of *****): having nearly the same conversation essentially except this time he added he would find out who performed the installation b/c it should not have been done with ****** **** would call me back. On 12/27/2022, a customer service rep got involved mentioning that she had spoken with the Operations Team and they say that this is not covered and there is a $400 repair quote. To no avail, I mentioned to her that I had previously spoken twice to company representatives and they were to send a crew out, so why now, all of a sudden am I being given a repair quote. Nevertheless, I would like for the gate to be fully repaired. I have spoken with other fencing professionals that were frankly shocked at the poor workmanship, citing that between the gate and the strip nearing my home, the single post had too much weight to support it even on a normal day, aside from naturally occurring weather conditions, and at minimum another post should have been installed to provide additional support. Interestingly, I see where a hole for a supporting post was, indeed, started yet abandoned at the time of installation. 3 homes beside me have 15+ year old fences that are still standing, 1 of which a tree fell on it over a month ago ... but even its still going strong.