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          Restoration Experts of North Carolina, Inc has 1 locations, listed below.

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            Business ProfileRestoration Experts of North Carolina, Inc

            Fire and Water Damage Restoration

            Contact Information

            280 Premier Dr

            Ste 121

            Holly Springs, NC 27540-6291

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            Email this Business
            (919) 557-7900

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            280 Premier Dr Ste 121, Holly Springs, NC 27540-6291
            Email this Business
            BBB File Opened:
            2/8/2011
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/2010
            Business Incorporated:
            12/18/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 71094 for this business, issued by North Carolina Licensing Board of General Contractors

            These agencies may include:

            North Carolina Licensing Board of General Contractors

            5400 Creedmoor Rd

            Raleigh NC 27612

            (919) 571-4183

            https://portal.nclbgc.org/Public/Search

            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Mr. Jonathan Atkins, President

            Customer Contact

            • Mr. Jonathan Atkins, President
            • Ms. Hannah Lennon, Marketing Specialist
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Katie L

            02/27/2023

            I would give zero stars if I could. Would not do business with. I had water damage due to a faulty washing machine. The removal crew was good however the team who I dealt with to get my floors back was the worst experience I've ever had. It took months to get new floors down after having to follow up with the project manager multiple times to see what was going on. Then after finally getting floors down I was billed for work that was never done.

            Restoration Experts of North Carolina, Inc Response

            03/03/2023

            First, I would like to apologize for the time it took to complete the repairs in your home. While these delays were related to shipping of goods, delivery from vendors, and availability of subcontractors in your area, of which was out of our control, I know it was frustrating for you. Regarding the amount we billed you, this estimate was reviewed and accepted by your insurance company. After the many deductions we took off to try and satisfy you, we were unable to take any more off including the "inconvenience fee" you requested. The work completed was verified by several other parties. If you need reaffirmation of the charges in addition to the verbal conversation you had with our office agreeing to and paying the new reduced total, the company will gladly provide you the documentation again. I am sorry we were unable to provide you with the stellar customer service we strive for. I wish you all the best with your home and if there is anything you need from us, please do not hesitate to reach out. Warm Regards

            Local BBB

            BBB of Eastern Carolinas

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