Business ProfileforIdeal Services Heating & Cooling

Date of Transaction: May 6, 2022 Amount of Money: Two commercial heat pumps and air handlers installed. One unit was $8,477.59 and the other unit was $7,957.81. Total is $16,435.40 The business, Ideal Heating and Cooling Services, said they would remove two Carrier Heat Pumps and Air Handling Units, and replace them with Trane Units, while keeping the existing Thermostats and sensors, which were operating normally before the install, according to them. They also said they would send me a receipt for services, which still has not been done yet for both units. I pointed out an error code at the day (time) of install, the install crew leader misled me and said the error code blinking on the thermostat did not matter, the unit would work anyway, and it would just be an annoyance, and asked for full payment, which I provided. When the unit did not regulate temperature following install, the service manager, *******, then stopped by on two separate occasions, after several complaints, stating the systems were "Working as intended", even though the system had no operating sensor. The install crew had removed it or damaged it. On the third complaint with the office, he actually admitted the sensor was not attached to the unit, and replaced it, tried to lie and say it did not happen during the install, claiming it was that way before the job. He reported again, "The unit is now working as intended" without actually testing it. As of today, the unit is still not regulating the zones as intended. They indicated they would get both systems in working order, we're not sure if the remaining problem is related to their install, or another problem that remains undiagnosed. Because I know they've lied to me on more than one occasion at this point, I'm putting my complaint through BBB. I also requested a receipt for both installs, they sent one, but not the other, so I don't have receipts for services rendered at this point, which means I can't utilize warranty.