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Find a Location

Andrews Flooring of Onslow County has 1 locations, listed below.

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    Business ProfileforAndrews Flooring of Onslow County

    Flooring Contractors

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Sell and install flooring.

    Business Details

    Location of This Business
    Hubert, NC 28539
    BBB File Opened:
    1/27/2023
    Years in Business:
    2
    Business Started:
    5/16/2022
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    8:00 AM - 11:00 PM
    T:
    8:00 AM - 11:00 PM
    W:
    8:00 AM - 11:00 PM
    Th:
    8:00 AM - 11:00 PM
    F:
    8:00 AM - 11:00 PM
    Sa:
    8:00 AM - 11:00 PM
    Su:
    Closed
    Business Management
    • Mr. Andrew I Lloyd, Owner
    Contact Information

    Principal

    • Mr. Andrew I Lloyd, Owner

    Customer Contact

    • Mr. Andrew I Lloyd, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/11/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I contacted ******'s flooring on November 19, 2023 in regards to having my bathroom remodeled.On November 27, 2023 we agreed on the what was going to be completed and the price. I paid ******'s flooring $3,896.00 for a service he did not provide.The nature of this dispute is to receive a refund in the amount of $3,161.00 (the total bill paid was $3,896.00.) (******'s flooring did buy the tile only for the flooring in the amount of $735.00) I've tried to contact ******'s flooring numerous times about the work he was suppose to provide and haven't heard from him since November 30, 2023.The subcontractor Andrews flooring hired informed me that they haven't heard from ******'s flooring, nor has ******'s flooring paid them or provided the material for the job. (******'s flooring did buy the tile for the flooring in the amount of $735.00 The subcontractors refused to do the work and tried to contact ******'s flooring but have been unsuccessful. I am having to make another payment to the subcontractors to complete the repairs of the remodel that I have paid ******'s flooring to do. I have also filed a dispute with my bank to try and help get this issued resolved. They tried to stop the payment but it was unsuccessful.I've tried to contact ******'s flooring via text message, phone calls and *********

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Diane O

    5 stars

    03/01/2023

    ****** and his team did excellent work for us in our home. We had some very worn out carpeting and some very thin, hickory vinyl flooring that we needed to update. As we were new to the area, we were a little anxious in trying to find someone we could trust and do a good job. And then we met ****** and ******! ****** and ****** are very personable and will make you feel comfortable right away. They are definitely "people persons" and know what great customer service is all about. ****** was very trustworthy and communicative throughout the whole process which left us feeling very comfortable. Very reasonable pricing, and extremely punctual, ******'s Flooring can be trusted to provide a great experience for your floor care needs. ***** and ***** were so very polite and so accommodating to us with our indoor cat, always being sure not to allow the cat to get out of the room we designated for her for the day. The whole team are very responsible people, and that's saying a lot in these days. Thank you ****** and ******! We will be using you again for future projects and will continue to sing your praises at every opportunity!

    Andrews Flooring of Onslow County Response

    03/08/2023

    Gosh Ms. *****, I am so humbled by this review you guys are such a blessing to work with and definitely consider you friends now

    Local BBB

    BBB of Eastern Carolinas

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