ComplaintsforForrestal Academy
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Complaint Details
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Initial Complaint
12/22/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I added my daughter to their waitlist in early March of 2020. This meant paying a $75 non-refundable non-guaranteed fee to be placed on the waitlist. I was told the waitlist could be up to a year wait. My daughter was born in July of 2020 and we planned to enroll her in April of 2021. I did receive a call in early 2021 saying that we were next on the list there was an immediate opening for my daughter and I informed the caller that we did not wish to enroll until April 2021 (as I was still able to be home with her). I called back closer to when we planned to enroll and was told they would try to "work us in" for an April start (implying that there was some clever "shuffling" that tends to happen). Meanwhile, I am now expecting my second child and trying to secure care for her. I realized that it is now the end of December 2021, I was at the top of the list in the beginning of the year and never got a call. It seems highly improbable that not a single spot has become available all year. I called today to inquire and was given a lot of excuses (Covid, teacher shortages, prioritizing existing families, etc.). All of these are valid delays, however, it's coming up on 2 years on the wait list and a year being at the top of the list. I do not believe that there is a legitimate and fairly maintained waitlist. There is certainly no transparency. There is no school in the area that has a 2 year wait list. This is just a poorly and non-methodically handled system. At this point they have made their waitlist into an income hustle. I have found that many centers will allow you to get a refund on your deposit if you remove yourself from the waitlist after not being offered a spot at your desired enrollment time or after a certain amount of time being on the list. Those type of policies seem much more transparent and honest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.