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ComplaintsforBurn Boot Camp
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am looking to cancel my gym membership due to not being physically(due to medication that makes me dizzy that I have to take) able to go to the gym. I am paying $125 a month for a gym that I cannot go to anymore. I was told by the gym that is am to pay $875 in full to cancel my membership. The gym has no remorse for this issue. I am looking for this to be resloved by a cancelation of my membership with no fees.Business response
05/26/2022
Hi and thank you for reaching out to us about this. Ensuring membership issues are resolved based on the contract and policy and leaving our members feeling good about their time with our gyms is extremely important to us. This account feeds to Burn Boot Camp Headquarters, which is not able to get involved between contractual matters between members and our Franchisees. The membership agreements signed is with the Franchisee's LLC, not with the owner of this Better Business Bureau account. We do hope this issue is resolved according to the contract and policy and wish the Burn Boot Camp member the best in her fitness journey!Customer response
05/26/2022
Complaint: 17257646
I am rejecting this response because this is not a resolution to the issue.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.