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Find a Location

Huntersville Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHuntersville Ford

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2004

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    13825 Statesville Rd, Huntersville, NC 28078-9040
    BBB File Opened:
    10/1/2002
    Years in Business:
    21
    Business Started:
    10/1/2002
    Business Incorporated:
    9/17/2002
    Accredited Since:
    2/23/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    70
    Alternate Business Name
    • Huntersville Ford, LLC
    Business Management
    • Mr. Stacy Cowan, Managing Partner
    • Mrs. Andrea Walton, Director of Business Development
    • Mr. Dylan Mitchell, Service Manager
    • Mr. Keith Hoffield, Sales Manager
    • Mr. Caleb Wilson, Sales Manager
    Contact Information

    Principal

    • Mr. Stacy Cowan, Managing Partner

    Customer Contact

    • Mrs. Jennifer Andreoli, Human Resources Staff
    • Mr. Caleb Wilson, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (704) 875-7134
      Primary Fax
    • (704) 875-7125
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On may 1st 2024 I bought a 2024 **** Expedition from Huntersville Ford. I paid Cash using a cashier Check from my bank. I paid all Taxes and Fees needed to transfer the car from ************** to **********. I was originally told I need to file for the Registration. Open arriving home the next day. I contacted the dealership to tell them I needed the Title to do so. I was told it was a misunderstanding and THEY would take care of everything. A few days later a ***** packaged arrived and I was asked to print and sign the registration form. It was mailed back. It has been 6 week since the purchase and I have no documents for the title or registration. NJ MVC has no record of the car and I am unable to get the dealership to speak to me.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James P

    1 star

    08/13/2024

    Well, I do not know where to begin. I was charged over $425 including a 3.5% up charge for using a credit card. Who does that? Nobody but you. The charges were for diagnostics for two issues which I declined to have you fix because of the outrageous costs for one. The other, you the experts, didn't find. After driving the car I found the problem still exists (temp gauge elevated). The entire time your people spent on my issues could not have been more than 1 hour (running my car to check the temp and removing two screws and looking behind the interior panel to find a broken cable (you wanted over $780 for a $15 part). I expect to pay some more to you because of your overhead opposed to the local garage. But wow! I looked and reviews about you later (BBB and Yelp) and you should be ashamed. You did manage a few good reviews but the overwhelming reviews were ONE STAR! I do not know why I waste my time responding here because I truly believe you pay NO attention to this feedback. Particularly since you obviously can tell I will not be back. I was ripped off the last time I took my car to a **** dealership before you. So there you go. By the way this ********************************************************* my 77 years (******* miles).

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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