ComplaintsforMBA Roofing of Huntersville
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We had gutter guards installed June 21, 2022 and paid the invoice promptly following the installation. The next time it rained, we noticed that water was being diverted onto the screened in porch in two places as a result of improper installation of the guards. We have left voice messages at the office and have had text exchanges with the owner, but they have not sent a crew out to resolve the issue and are no longer replying to messages. On August 7 I received a message that they would get with scheduling the crew. On August 23, September 7, and September 15 I have sent messages to check on the status of this and have not received a reply. At this point we would like assistance with getting the guards fixed to function properly as they should and avoid future water damage to our porch. Thank you.Business response
09/16/2022
Hello *******,
I am so sorry about this inconvenience. I will make certain that you are taken care of right away.
Customer response
09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The owner has come out promptly and resolved the issue.
Sincerely,
***************************
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.