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Ardmore Indian Trail, LLC has 1 locations, listed below.

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    Business ProfileforArdmore Indian Trail, LLC

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    321 E Park Rd, Indian Trail, NC 28079
    BBB File Opened:
    1/13/2022
    Business Incorporated:
    3/20/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Brantley White, Manager
    Contact Information

    Principal

    • Ms. Brantley White, Manager

    Customer Contact

    • Ms. Brantley White, Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I signed my lease with a move in date of May 10th 2023, at ****** at the trail. As I was moving state line the documentation was done online and payment was sent ahead of time.When I entered my apartment, the front door lock was not working, the dish washer was not working, the ice box was not working, the shower head was leaking, and there was a very distinct smell in the apartment, I asked what the smell was and was formed it was because it was humid here and to continue to keep their Air condition on, therefore I continued to put the Air condition on during the summer months.In Late October, I stopped using the Air condition as it was entering the winter months, and notice the distinct smell come back, I could not figure out what the smell was, then one day as I was doing laundry and the smell is very strong, I looked behind the washer and dryer and the wall was black full of mold I was shocked, as all this time it was the mold smell, I put in a maintenance request on November 3rd to get the mold fixed, the Maintenance came in November 10th to fix the mold and left fans on for 24 hours ( it literally looked like they just painted over the mold as their fix). They picked up the fans the next day.December, the mold was back and I put in another request, and continued to put in request, however when I would go into the account to check the statutes of the request, they would be deleted nonexistence. I would call and leave messages for management and non would ever be returned, and when I would go to talk the management, they were never available and never responded. I provided a 30-day notice on April 8th 2024, as lease ends May 9th 2024, I am happy to pay owed balance from May 1st - May 9th 2024. I do not agree with the reletting balance from 5/7/2024 6/2/2024. I would like to resolve the matter, be taken out of collections. I am willing to pay what I owe from 5/1/2024 - 5/9/2024.
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    Customer Reviews

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    Local BBB

    BBB of Southern Piedmont and Western N.C.

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