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ComplaintsforWorkout Anytime
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 26th I visited the location I was a member for 4 or 5 years and advised them I wanted to cancel the membership because we had not used it for a couple of years and needed to know how to do this. I was told by the lady that just finished opening up a membership for the couple in front of me that she could help me, and that I did not need to send in anything and the cancellation would take effect in April because it was 30 days from the date I requested it. On May 13th I was still getting billed so I called the location and spoke with ******** who apologized for the trouble and that the lady in March did not file the correct paperwork but not to worry, she would take care of it and cancel it with a credit due for **** She advised me that someone named **** would call me if they had any further questions. No one reached out to me. We were billed again in June. On June 15th I called the location and was told by **** that he was very busy but would look at my account and call me back. He did not call me back. I came home from work that same day to find an email from **** with a newly filled out cancellation notice with our last billing being July 13th. He didn't even look into anything I told him. He just filled out a form like it was the first day I requested it. I sent him an email again with my detailed information in response to his and he did not answer me back. No calls, no email. I want all of my money credited back into my account. May, June and July (yes, we were billed again July 13th). Three people from this business knew what I was requesting and when I first requested it ,and still did not cancel it when they should have. This is a terrible way to do business and I will recommend to all I know NOT to use Work Out Anytime in Indian Trail for their needs.Business response
08/10/2022
This response was provided verbally to BBB.
The refund has been processed, the consumer will be receiving her refund in 3 to 5 Business Days.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.