ComplaintsforEyeCareCenter
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Had exam for eye glasses on May 30. Eye glasses were ordered and paid for in full. Was told 6 times in past 2 weeks glasses were shipped to me from EyeCareCenter. After my persistence, EyeCareCenter gave me a Fed Ex tracking # for the shipped glasses (emailed to me) this morning only to find out tracking number didn't match my address, so it wasn't even my package they gave me the number for.I want my "paid for" glasses. PS. This is not the only problem I had with this business. But, I am willing to let the rest go if this issue can be rectified.Business response
07/16/2024
We have spoken with the lab again this morning. They received the frame yesterday, and her glasses are in finishing right now. We have requested them to be expedited, and should have them in the office by Thursday or Friday.Customer response
07/16/2024
I am rejecting this response because:EyeCareCenter having my glasses in their office does not complete their arrangement.
My glasses were supposed to be shipped to me, as promised.
When I receive the glasses at my home, then they will have completed the transaction and I will close the case.
Business response
07/18/2024
We have been in communication with our lab daily, and today they informed us that the lenses were cut too small and need to be remade. We spoke with the lab supervisor; they will be doing a walk-through of the lenses after they are remade to ensure they are properly done. We are working to have these in office by Monday. Once we receive them in office, and confirm the Rx is correct, we will ship them to your home. Once we ship it, we will be sending you an email with a copy of the shipping label as well as tracking information. We are working as fast as we can to get this resolved, and we apologize for the inconvenience.Customer response
07/18/2024
I am rejecting this response because: As I stated a couple of days ago, I will only close out this complaint when our agreement is complete and I have received my glasses.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.