Customer ReviewsforStorm Guard of Charlotte

Had a hail storm in *************************************** they came evaluate the damage they were here when the adjuster came, convince to sign this form saying they will be here when the adjuster and all the insurance proceeding go through. And saying if we decide not to used them it is no charge to us ask for a second inspection when I got the date calling ****'s number with no answer and no call back so I got a different company after about a week and a half not hearing from storm guard now storm guard is threatening me and my sister saying we are breaking a contract when he told if we decide not to used them it is no charge to us

Dear ***************************, thank you for sharing your feedback. Were sorry to hear you had a frustrating experience. In this industry it is standard to use a contingency contract because we do a lot of work up front and incur costs with no charge to you. The contract states that we will do the work to help you get your roof replacement approved, and if it is approved you agree to use our company to complete the work. If the roof does not get approved, there is no obligation on either end, and no charge to you whatsoever. It sounds like maybe the contract was not clearly explained and we have used this as a training opportunity with our team to ensure it doesnt happen again.It appears that there may have been some additional miscommunication, as we had also tried to get in touch with you, and we apologize for any missed calls on our end. We did determine that it was in both parties' best interest to cancel the contingency contract and attempted several times to communicate this to you so that you could feel free to move on. We regret that you felt threatened in any way and wish you the best with your project.

Great communication from all representatives of StormGuard! Amazing work to do my whole roof in one day, even with short daylight hours in December. Excellent care for my property. Really pleased.

Thank you *****! We appreciate the opportunity to care for your home!

Pleasant, efficient and did what they promised to do when they said they would. The workmanship was very good and we are very satisfied with Storm Guard. As a retired claims adjuster who inspected hundreds of roofs over the years I can verify the workmanship done on our home is of high quality.

Thank you *****! We appreciate you taking the time to share about your experience working with Storm Guard!

Excellent work and workmanship!A real pleasure working with all involved in our roofing and siding projects.

Thank you ***** for taking a moment to leave a review and for trusting us with your home renovation projects!

Storm Guard ********************** replaced my roof in November 2022. The customer service provided by Bough and *** made it easy when placing the claim with the insurance company. Then the constant communication until completion of project was awesome. The day of completing project all went smooth. All of my plants and grass were taken care and no nails left behind. Your staff took good care of our ***********. Great company!!

Thank you ****** for sharing your experience. We are glad to hear our crew did an amazing job taking care of your home!

Fast courteous service; helping with the insurance claim process and cleanup after installation. It was a joy to work with this company throughout the process.

Thank you ******* for trusting us with your home!

Fantastic service!!! Nice people, honest and reliable. Excellent communicators, Highly recommend for roof replacement.

Thank you ******* for taking the time to leave a review about your experience!

Amazing company. Honest and dependable. Delivered what they said they would do on time and on budget with superior service. Highly recommend

*****, we appreciate the opportunity to serve you!

I cannot say enough good things about this family owned business. Stormguard is so organized, are consistently timely, are excellent at follow-up even AFTER they have received payment, which has often not been my experience with other business. Excellent product, professionalism, attention to detail, customer service. If you need a new roof, like we did due to weather damage, you should run to Stormguard. The owners and representatives are good people, and they will also run interference with your homeowners insurance if applicable making the whole process easy and seamless.Lastly, when they learned my little heathen grandkids ( who like to run outside without putting their shoes on) were coming to visit, ************** was so concerned and conscientious, that he ran the roof nail pick-up thing over my entire yard probably *********************************************************************************************************** slid into the yard overnight. This company is great in many, many ways!

Thank you for your kind words *****! We strive to give every customer the experience you described.

These folks were kind and extremely efficient. They answered all of our questions and helped us with the insurance company. We will highly recommend them. They were knowledgeable about their product and told us what we needed to avoid as well as what to do.

Thank you for trusting us with your home ****!