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Find a Location

HomeFront Property Management & Rentals has 1 locations, listed below.

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    Business ProfileforHomeFront Property Management & Rentals

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    825 Gum Branch Rd. STE 122, Jacksonville, NC 28540
    BBB File Opened:
    7/12/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My husband and I have had multiple issues with our rental home since we have moved in December 22, 2022. There have been multiple instances where I have called HomeFront anytime of the day or any day of the week and I have gotten no answer at all but my husband who is deployed has been answered right away or called back. Same thing with emails I get no answer for weeks and he gets answered within that day or the following morning. We have an infestation in our house and they have barely done anything about it even after I have put in maintenance requests and wrote a letter of complaint. They don't get things done in a timely manner at all. I have severe eczema and I have an exterminator spray my house 2-3 times a month and spray raid in my house almost every week which not only impairs my husband and I's health but my pet's with how much of it we breathe in. We've had termites eating away the siding of my home and when they came out to inspect it they said "Oh yea." and waved it off like it was no big deal. I now have a snake nesting in the side of my house. When they also came to inspect the house because of the infestation they claimed it could be "because I moved from across the country and I brought them in" even though we lived in an apartment a few minutes down the road and the owner wanted to tell me how his problems at his house are worse than mine. I honestly have no idea what do at this point then to get in contact with fair housing agency and the **** Along with everything else our front door doesn't seal nor latch properly, my side gate does not latch at all it takes a month or more to get anything done. I shouldn't have to be paying $1,500 a month to live in a house where I do not feel comfortable living in at all.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Kevin A

    1 star

    09/01/2023

    Giving **** and his staff one star because zero is not an option. Over the course of undergraduate studies, medical school, and my military career, *** worked with a number of property managers here in the states and abroad. This was BY FAR the worst experience of my life. Homeowners and tenants, do yourself a favor and look elsewhere. **** and his team are not to be trusted. They do not care about their clients and will do whatever it takes to save the company money. Our time with Homefront was plagued by ignored phone calls and emails, rude and condescending responses, and outright refusals to answer service requests. To put the icing on the cake, we lost over a hundred dollars on our security deposit for weed removal despite me proving to **** that this was not the tenants responsibility per the details of the lease. His responsewell, shocker, he hasnt answered me in weeks.

    Local BBB

    BBB of Eastern Carolinas

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