ComplaintsforFort Sill National Bank
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Complaint Details
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Initial Complaint
09/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I sent in multiple letters on August 01, 2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 15 U.S code **** (g) validation of debt 15 U.S code ****d harassment and abuse 15 U.S code ****e False or misleading representations 15 U.S code ****f-Unfair practices Under 15 U.S code ****k civil liabilityBusiness response
09/06/2022
Better Business Bureau
Serving Eastern **************
*********************************************************************
September 6, 2022
RE: Case # ********
This is a response to BBB complaint ********, customer ****************************
Dear ****************:
We have received your complaint submitted to the Better Business Bureau regarding your charged off account. We had previously received and responded to compliant #******** on 8/11/2022.
Our records indicate your account was opened on 1/5/2017 at our branch located at ***************************************************************************Your account was charged off on 5/11/2017 in the amount of $92.70. We have verified the account is reporting accurately.
Please contact our ********************** at ********************** to further discuss this account.
Sincerely,
*************************
Compliance DepartmentInitial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother whose name is listed above is 68yrs old and going into a nursing home. She has named me her daughter as her Power of Attorney. My mother has been in the hospital for over a month and has an open account at this bank. As her POA that has been granted full and complete powers to act on her behalf in all banking transactions, have not been allowed to close her account at this bank. My mother has been scammed by the other person on the account and they have stolen all of her income and overdrawn her account. As my mother's POA this bank refused to honor this legally binding document that is registered on file with the state of **. I have gone to the bank with my original legal document in hand and my mother on the phone and this bank still refused to recognize me as her representative. They told me at the bank in person that the only way to close an account is to call customer service. We (my mother and I) called customer service and they are refusing to issue my mother a check for the remaining balance of her account. She was told the only way to get her money would be to open another account with them. This is not standard banking practices at all! I have talked to other banks in the area such as *********** and our local **** and have been told by both they are not in compliance with ** state banking laws and there may also be a Federal violation. The POA that is signed and legally binding says that I have all rights that my mother has to act on her behalf but this bank will not allow me to do what is in her best interest and is her request. They have been told that the other person on the account is stealing from her which is a clear case of theft and fraud, and they still refuse to allow her to close when it no longer has a negative balance. They are refusing to giver her money to her knowing she is not able to get to a bank to make a withdrawal. She also can not get to an ATM she is dying in the hospital and going through a major change. She needs help!Business response
02/24/2022
Business Response /* (1000, 5, 2022/02/11) */ This is a response to BBB complaint ********, customer**************. Dear Ms. ******: We have received your complaint submitted to the Better Business Bureau regarding your Power of Attorney request. I have reviewed your complaint and the account documents. The bank honors Power of Attorney documents as a customer service. It appears the Power of Attorney was denied because it is a joint account and we need a Power of Attorney for both parties on the account. Please contact our Operations Department at************* Ext. **** to further discuss this account. Sincerely, ************** Compliance OfficerInitial Complaint
12/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with **********, *******, and ********. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by ******** and ****************************, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of ************************************************ bal. $291.00 Acct # ********Business response
01/12/2022
Business Response /* (1000, 5, 2021/12/23) */ This is a response to BBB complaint ********, customer ***********. Dear Ms. ****: We have received your complaint in regards to your charged off deposit account with us. We also received your complaints submitted to the BBB and the complaint submitted to the Customer Assistance Group in the Office of the Comptroller of the Currency regarding the same account. Our records indicate your account was opened on 3/17/2010 at our branch located at ***********************.; *******, NC. Your account was charged off on 9/8/2016 in the amount of $291.29. Our response letters dated October 26, November 15, and December 14, 2021 asked you to please contact our collections department at 1-800-749-4583 ext. 2197. You can also send a written request for documents including a notarized copy of your ID. Upon receipt of that request, your account documents will be sent to you. We are unable to assist further with this request unless we receive the information requested above. Sincerely, ************** Compliance Officer
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.