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Find a Location

Bob Mills Mitsubishi has 1 locations, listed below.

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    Business ProfileforBob Mills Mitsubishi

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2150 N Marine Blvd, Jacksonville, NC 28546-6919
    BBB File Opened:
    9/1/1997
    Years in Business:
    30
    Business Started:
    9/8/1993
    Business Started Locally:
    9/8/1993
    Business Incorporated:
    11/8/1994
    Type of Entity:
    Corporation
    Alternate Business Name
    • Bob's Auto Center, Inc.
    Business Management
    • Mr. Robert "Bob" Mills, President
    • Mr. Robert D. Mills Jr., Vice President
    • Ms. Lynn M. Mills, Secretary
    Contact Information

    Principal

    • Mr. Robert "Bob" Mills, President

    Customer Contact

    • Mr. Robert "Bob" Mills, President
    • Mr. Robert D. Mills Jr., Vice President
    • Ms. Lynn M. Mills, Secretary
    Additional Contact Information

    Fax Numbers

    • (910) 346-5787
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/05/2024

    I purchased a 2017 ****** Rouge from Bob Mills Mitsubishi on 05/09/24 from *****************. I put a downpayment of 8k. I pointed out the right front and rear bumper were falling off, he said the car was in a minor accident, he spoke with Paris in service and told me that they would fix the bumper, ***** assured me several times the bumper would be fixed as per the agreement PRIOR to purchasing the vehicle. While signing paperwork with *********, she too was aware of the agreement and said I didn't need to fill out the "we owe, you owe paper, just sign it" because ***** already set it up to be fixed. All agreed PRIOR to purchase. 05/14/24 I came in for the repair, ***** said "we are unable to push the bumper back in, it is a cosmetic issue, and we will not fix it" I told Paris, I was told by ***** that this was already set to be fixed. ***** then said "the part is 169$ and we can do the service here" I began to complain, ***** said "it will cost us more to fix and we would lose money on the sale" I was blown away that he said that to a customer. I tried to reach ******; he would not return calls. 06/26/24, I came in for an oil change. ***** said he would not fix the bumper. I went to ****** and was very upset, the 3 of us spoke in ******* office. Again, I repeated the story I was told by *****, PRIOR to the purchase that the bumper would be fixed, ******* only response was he would talk to ***** and go from there. And said ***** should not have told me that. I again asked for the car to be repaired as per agreement. Both ****** and ***** said no. I still have not heard back from ******. I wish I looked at reviews first, there are tons of terrible reviews about *** Mills about similar issues. I would not have purchased the vehicle if I knew they wouldn't fix it. Now they have the money from the sale and will not follow through on their promise to fix the vehicle. All I am looking for, just repair as promised. They both also were very rude.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Denisse A

    1 star

    04/25/2024

    I bought an used car from there. And it was the worse thing I ever did. I was told that the vehicle was in good condition and it was ok to run. Not even 10 minutes into taking the car home it turned hot took a picture of it and told my sells ******************************* that I did not want the car if it was going to give me a hard time they told.me to take the car in that they where going to look at it. And I was told that it had a bad sensor. So I asked if I could get my money back. But they are tollaly refuse to give my money back at all. I been trying with the bank and the lender to get my money back and nothing. They car is in their posesin at the dealership but they refuse to work with me.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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