ComplaintsforBob Mills Mitsubishi

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2017 ****** Rouge from Bob Mills Mitsubishi on 05/09/24 from *****************. I put a downpayment of 8k. I pointed out the right front and rear bumper were falling off, he said the car was in a minor accident, he spoke with Paris in service and told me that they would fix the bumper, ***** assured me several times the bumper would be fixed as per the agreement PRIOR to purchasing the vehicle. While signing paperwork with *********, she too was aware of the agreement and said I didn't need to fill out the "we owe, you owe paper, just sign it" because ***** already set it up to be fixed. All agreed PRIOR to purchase. 05/14/24 I came in for the repair, ***** said "we are unable to push the bumper back in, it is a cosmetic issue, and we will not fix it" I told Paris, I was told by ***** that this was already set to be fixed. ***** then said "the part is 169$ and we can do the service here" I began to complain, ***** said "it will cost us more to fix and we would lose money on the sale" I was blown away that he said that to a customer. I tried to reach ******; he would not return calls. 06/26/24, I came in for an oil change. ***** said he would not fix the bumper. I went to ****** and was very upset, the 3 of us spoke in ******* office. Again, I repeated the story I was told by *****, PRIOR to the purchase that the bumper would be fixed, ******* only response was he would talk to ***** and go from there. And said ***** should not have told me that. I again asked for the car to be repaired as per agreement. Both ****** and ***** said no. I still have not heard back from ******. I wish I looked at reviews first, there are tons of terrible reviews about *** Mills about similar issues. I would not have purchased the vehicle if I knew they wouldn't fix it. Now they have the money from the sale and will not follow through on their promise to fix the vehicle. All I am looking for, just repair as promised. They both also were very rude.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bob mills Mitsubishi pulled 3 hard inquiries from my credit without disclosing they were pulling our credit. We did not give approval nor was it explained to us they would be pulling it.

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was sold a vehicle that this dealership knew had issues but chose not to disclose.The vehicle may have been in an unreported accident I have paid for repairs only for the issue to not be resolved and extended warranty not honored.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a Kia ******** and in less than 30 days I'm having to spend money to keep the car on the road. The engine is in bad condition and was still sold after the dealership told me that the car was inspected and maintenanced and they guaranteed that it was in good working order. Now I'm out of **** and the dealership is making me pay for a diagnostic test from ****

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 jeep Cherokee from them after a week, all issues started occurring. 3 months later I need a new battery, and they are refusing to fix my windshield wiper sprayer that has been broken since day 1. They said for $200 they can fix it the trim work was held up by foam, and has now worn away so my bumper is falling off. I contacted the manager and he laughed and basically said oh well. -Day after getting it, tire light came on, thought maybe the weather after a week I realized it was a nail, they once again covered by over filling tire, so that it wouldnt show on the test drive.

  Business response

  09/20/2023

  To whom it may concern,

   

  Tire pressure does change due to extreme weather changes and batteries are not covered by any warranty. 

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took in a vehicle I had previously purchased from *** Mills, to trade in on another vehicle. I was told I need a down payment of $4,000 because of the negative equity in my vehicle. They took my vehicle for a few hours to do an appraisal, an oil change and work on the back shocks because they told me they were leaking (nothing had seemed off with the shocks before that day). In the meantime the deposit changed to $6000 because of the new appraisal. I didnt trade the car in at that time. Instead I left with my car. The issue is when I pulled into the lot a few hours prior, my car had just over ***** miles on it. After *** Mills had my car, the odometer read ****** miles instead - between that and the lower appraisal amount it appears they purposely messed with my odometer reading. I asked what the reading was on the appraisal and was told *****. Then I was told that was a mistake and it was the ******. I had been in over a month prior so the ***** would have been accurate at that time, but to admit that would prove my point about them tampering with it. After that they refused to give me any more answers. I want my car back to the way it was when they took it. I always knew I was trading that car in eventually so I have always monitored my mileage very closely and my car does not have the wear and tear a car would have that has been driven ****** plus miles in 11 months.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Monday April 24th and Tuesday April 25th, 2023. I was contacted by Bob Mills Mitsubishi about possibly trading in my truck for a newer vehicle. I was very open to it so I went on Monday. I walked the lot and picked out a couple vehicles I liked and was interested in, vehicles that were in my price range. We went into the office and I stated my desire to inquire on said vehicles but was pushed to test drive a truck I had not even asked about. They ran my credit for said truck without telling me they were doing so and how much they were running it for. I asked for the prices of the vehicles a handful of times, but the saleswoman ****** responded with I havent seen those yet every time. I asked multiple times how much they were offering for my truck as a trade, same answer. They refused to show me anything less than a ****** truck stating I had to get a vehicle that was a certain amount. Which was debunked by my bank. I was asking for below $400 monthly payments or lower. Yet, they were trying to put me in a $700 monthly payments. The budget I was looking for was about 16k **** which would have worked on a handful of vehicles on their lot. But they refused to understand my situation, using guilt and pressure the second day by their financial manager. Telling me if I didnt get one of the trucks that were 21k or more, I would be regretting it. The morals here are nowhere to be found. Judging by ****** reviews, Im not the only one that has gone through this situation and I wont be the last. Specifically ****** is name dropped in multiple reviews. I am an ****************** and this is a Marine town. And I dont want any of my Junior marines to go to this dealership and get pressured into something they cant afford. We need to take care of our service members, especially because majority of the Junior Enlisted have not had enough life experience so they are easily manipulated by places like this.*minimal text receipts majority was in person, with witnesses*

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2015 GMC Sierra **** Bob Mills Mitsubishi in October of 2020. I was told before purchasing this vehicle that it just had a new paint job. Shortly after purchasing, the paint started to bubble up in areas and then crack open. I contacted the dealership and drove the 3 hours and 30 to drop it off to have it fixed. They repaired the areas and I drove again to pick up my truck. A few months after that (May 2021 when trying to get my VA state inspection) I contacted them again for mechanical issues that were found that should have been found during the ** inspection. I was told before purchasing that an inspection was done and everything passed; then it was inspected again and passed when they fixed the paint. My truck went back again to the dealership for weeks and they fixed the mechanical problems. I thought everything was finally fixed until my paint started to bubble and crack again. To avoid bothering them and avoid driving that distance again, I tried to touch up areas the best I could with paint that was as close as I could get it to the color on the truck. I also had to fill in the cracks with glue, and glue pieces back on. I had to paint under the wheel well where paint was coming off. The bed of the truck paint is constantly coming off. The truck was not prepped in order for the new paint to stay on properly. How is anyone to know it was not prepped until the "new" paint comes off and you can now see the paint underneath? I have tried to contact and actually speak with the manager and/or the general manager with not much success. I actually have barely received emails from the manager, but he has refused to answer my calls or call me back. He finally told me that if they touched up the paint, then it would be out of my pocket. I would have never purchased if I would have known it wasnt prepped properly of course. I cannot, nor have I ever been able to wash my truck! This is ridiculous and not just normal wear and tear. Please help!

• Initial Complaint

  10/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Paris service manager told me on 10/4/22 our car would be fixed. Then I was called and told to pick up the car. And it wasn't fixed..

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was an active duty Marine at the time and I bought a 2016 Chevy Silverado from this business in June of 2020. When I moved to ******** the transmission imploded and had to have it replaced by a local mechanic, I had to get a loan from my bank in the amount of $4,500. When I called the business to reimburse me for the amount they said no because it wasn't done by them but the warranty states that it can be done by a licensed vendor. When I attempted to get ahold of the salesman, he told me there's nothing they can do. The head Mechanic said no he won't reimburse me, and the GM would dodge my calls. The other issue was that the vehicle was in an accident and they did not disclose that before I purchased the vehicle. I was busy with moving and getting out of the military as well as currently moving to school in ********* so I haven't had the time until now to pursue further action.

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/18) */ Thank you for your input. Please refer back to the warranty document as getting work done on your own would not be covered. We hope school is going well for you and we wish you the best of luck.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩