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Find a Location

Royal Steamers Coastal Carolina, Inc. has 1 locations, listed below.

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    Business ProfileforRoyal Steamers Coastal Carolina, Inc.

    Carpet Cleaning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/8/2024

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Carpet cleaning, mold and water mediation, flooded homes, insurance claims, carpet repair's restricting patches and over 20 years in business.

    Business Details

    Location of This Business
    4437 Gum Branch Road, Jacksonville, NC 28540
    BBB File Opened:
    10/4/2018
    Years in Business:
    7
    Business Started:
    3/5/2017
    Business Incorporated:
    4/12/2018
    Accredited Since:
    2/8/2024
    Type of Entity:
    Corporation
    Business Management
    • Mr. Royal Feathers, President
    Contact Information

    Principal

    • Mr. Royal Feathers, President

    Customer Contact

    • Mr. Royal Feathers, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Dirty carpet? What to know before you hire a carpet cleaning service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    This company quoted us to paint our first floor walls only at 4500, upon talking to others they stated this was egregious. We never received a breakdown of the estimate they just called and said that's the price. After talking to the hired 1099 workers, they informed us that the quote was for the floor boards, trim, and doors which we specifically said we don't want done. They adjusted the quote to 4000. We asked them to provide an itemized receipt of how our money was being spent for our records. They would not provide that, basically stating "that's not how we do it". I spoke with the owner and urged for the itemized receipt. The receipt they gave us would definitely not be sufficient enough to file on tax records. On top of that issue they also claim to be BBB accredited, further research shows that the BBB has not given them accreditation. Furthermore, **** needs to get involved as the painters were not provided the proper equipment to be painting 20ft ceilings with no safety equipment and wood screwed together to create a bridge across to a non-A frame ladder. Since the workers are 1099 they do not receive insurance from the company and that holds us the homeowner liable if any issue occurred.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly B

    1 star

    09/27/2023

    Let me start from the first line. All caps people. DO NOT HIRE THIS COMPANY FOR ANY WORK. THEY ARE SCAMMERS!! I hired them to fix a living room floor and then put down new vynal floor thru the living room and dining room. I paid $11,510. You cannot walk on my floors. They are bubbled up under the flooring. The vynal is cracking. It's only been 60 days. They don't answer your calls or messages. The office manager, ****** is Royals daughter who lives in ************. She's not even in ************ **. The owner, Royal has missed two opportunities to meet with my husband and I. He scheduled for the meeting and is a " NO SHOW". Not even a phone call. His two workers on the job would smoke marijuana out in my yard behind the work van. And, I've just given this man, Royal a cashier's check for $6,000. Spread the word!! Shut this company DOWN!

    Local BBB

    BBB of Eastern Carolinas

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