Business ProfileforFurniture Fair, Inc.

Made the purchase on 02-3-2024, Power Recliner for$1049.99, Power Sofa with 2 Recliners for $1599.99. 5-year Protection Plan for $349.99. Also bought an accent chair for $549.99. These were sales prices. All was delivered on 02-10-2024. I bought covers for everything,since it was a beige coloring. My husband had picked the sofa and recliner, for they were powered. We were completely happy with the purchase. A little high price, but he wanted the power of pushing a button for having his feet up. He was 75 years old, and we wanted this luxury. Sadly, my husband died on March 23,2024. I took all of the covers off the furniture for I knew family and friends would be coming into our home. After 3 to 4 weeks, I noticed pilings, fuzzy lint on sofa. As time went on, it got worse looking. I went to Furniture Fair, in ********, where I had bought it, along with pictures of sofa, and recliner. Spoke with management, they seemed concerned. Phone calls back and forth, 2 young men, driving a delivery truck came and took pictures, and we discussed if it was shaved, what would it be like in another few months. I am not happy with this sofa and recliner, no one knew what the material was when I bought it. But, since then, we have decided its chenille. I was told it was a warranty issue, but no one has contacted me . I am 72 years old, thought we were buying our last furniture. Cushions are not removable. The 2 men who came out agreed with me, it would probably continue to pill. I told them I would like different furniture. Please help me get help from Furniture Fair. Thank you, *********************